Reviews
Maintenance
Like that they identify potential problems before they happen and I get stranded. Also like the respect and friendliness that they treat their customers.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the glowing review. We take pride in our customer service and do whatever we can to have our customers leave happy. We look forward to assisting you again down the road! Trey Rodgers - GM - trey.rodgers@brownscar.com
Outstanding Experience
Excellent customer service and mechanical work completed appropriately and with a high degree of skill. Service representative was very responsible and knowledgeable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience! If there is anything else we can do for you, please feel free to give us a call. Trey Rodgers - GM - trey.rodgers@brownscar.com
Mazda maintenance service
Great communication and transparency. The rep clearly explains which services should be prioritized. And helped me understand the timing of the repairs to better arrange my schedule during the day.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Trey Rodgers - GM - trey.rodgers@brownscar.com
Exceptional service
Mazda taking responsibility and making the experience very accommodating. However tire rotation was overlooked. Also I had to call to follow up on oil change.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thank you so much for the positive review! If you have any further needs or questions, please give us a call. We're always happy to help! Trey Rodgers - GM - trey.rodgers@brownscar.com
Great Service
My service experience was outstanding. Matt Weller, my service advisor, was able to have my vehicle serviced without a scheduled appointment. After my vehicle was checked in, Matt provided timely updates on the status of the repairs and made sure that my vehicle was washed and sanitized before it was returned to me. The checkout was process was very easy and fast. Matt was friendly and extremely professional. I felt like a valued Mazda customer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Trey Rodgers - GM - trey.rodgers@brownscar.com
Great Service
Quick, on-time, efficient, good communication from the team. Really enjoy getting my car serviced there. They are very nice and professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Alyssa, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Trey Rodgers - GM - trey.rodgers@brownscar.com
Good service; no delay to check in.
I dropped off my car and they had a loaner car all gassed up, clean, sanitized and waiting for me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to contact me or visit us if you need anything else. Trey Rodgers - GM - trey.rodgers@brownscar.com
Mazda pre-owned keeps its word!
I was particularly impressed by the service I got after I bought my pre-owned car. Your dealership was straightforward in letting me know that the windshield was cracked but I wasn't able to arrange to have it fixed at the dealership's expense until 4 months after I bought the car. When I called, both Debbie and Sia responded immediately and arranged for the repair. Excellent! They were great.
- Customer service 5.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Trey Rodgers - GM - trey.rodgers@brownscar.com
Fantastic service
Chris was amazing. He was friendly, courteous and professional and kept me informed of my service and when my car would be finished. Brown’s is lucky to have this young man!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Trey Rodgers - GM - trey.rodgers@brownscar.com
Great Dealership
Top Notch Top Notch work!! Great Staff!! the customer service is excellent. Very intelligent and hard working. they know their stuff.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the excellent review! It is great to know that our team was able to provide you with a pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Trey Rodgers - GM - trey.rodgers@brownscar.com