Sedano Ford

I've taken my Ford Escape Hybrid to Drew and then Penske since I bought it nine years ago. I've always had great service. Can't say enough about my Ford Escape Hybrid that has had such a great maintenance record. Best car I've ever owned! Since moving over to new management...Drew to Penske...I've notice a difference in how I'm now treated as a customer. There seems to be more "up selling" of products and services. As an example, my last visit this past month, I was told that I needed new tires and windshield wipers...to the tune of $999! I may be a woman...but I'm not uninformed about where to get tires at a better price, or that I'm not aware of the degree of tire wear I have currently. It's almost like an insult being "up sold" on such items that I could easily get at COSTCO or even online. Before, under Drew management, I was given a print out of what was recommended...not an "Up Sale" at point of service. I was not told I should replace my tires immediately or my wipers. As I said before....service is fast and efficient. Just wish you'd have the service staff not be so pushy in selling products or services. If' Penske is going to continue to "Up Sale"...I hope that they will become more price competitive in the future. Then indeed I may indeed my tires and wipers there. Thanks.

I HAVE PURCHASED TWO FORD F-150'S AND HAVE BEEN TAKING THEM TO HAVE THEM SERVICED FOR OVER 20 YEARS. NEEDLESS TO SAY, I HAVE BEEN VERY SATISFIED WITH THEIR SERVICE.

My Ford Flex purchase from Penske was a pleasure to it regular service. The car is reliable, comfortable and fun to drive. Your sevice department maintains that high quality standard. Many thanks.

Made an appointment online, brought my vehicle in for an oil change and tire rotation and 1 hour later I was on my way. They even did a courtesy wash.

I have used Penske Ford in La Mesa, CA for over twenty years and have never had a negative experience with the service or sales department. Warranty work and vehicle updates are monitored and owners are appraised of any future service, warranty or recall updates if necessary.

Salesman Brian Wilbur does a great job! He is energetic, enthusiastic and patient. He went out of his way to make a situation right for me even though it was weeks after the sale.

Mickey Rogers in your collision center is so helpful. He went above and beyond to get things done for me. I couldn't have asked for more.

This dealership is under an extensive remodel but is doing a good job in spite of it. The service personnel are great. Cant wait to see the new service area completed.

Consistently helpful, efficient, polite & thorough service from both service managers. Truck is always returned clean with no oil marks or sign of service on the body.

After our Mustang was serviced we took a trip. On the way home we were rear ended and my Mustang was totaled. It was the best looking car in the salvage yard.