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Balise Subaru of Hadley

(275 reviews)
2017 state dealer award
View 10 awards
2017 state dealer award 2015 state dealer award 2014 state dealer award 2013 national dealer award
2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(275 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Balise Subaru of Hadley from DealerRater.

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A great experience buying a great car.

A great experience buying a great car. We are happy with our purchase and with the attention to detail.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Rob & Lisa make a great team!

Rob & Lisa make a great team! They answered all the questions and made the process fun and informative. If you are looking for a new car, definitely check Balise Subaru of Hadley.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Fair price, quick sale, not too pushy with useless add on

Fair price, quick sale, not too pushy with useless add on and warranty sales although attempts are annoyingly built into the process. Thanks!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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This was the best car purchase experience i have ever

This was the best car purchase experience i have ever had! Diego, Meghan and Vincent all went above and beyond for me! I adore my new Forester!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I visited Steve Lewis Suberu and David did a really great

I visited Steve Lewis Suberu and David did a really great job helping me buy a new car . I would recommend both the dealership and David.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Outstanding!

Outstanding! After decades of negative experiences at other dealerships throughout Western Mass, this was the only one I can honestly say was 100% positive throughout the whole process. Our salesperson, Brian Kane, was so knowledgeable, respectful and patient. He ensured we were happy and comfortable both in the showroom and during our test drive. The price offered was detailed and very fair, after a substantial discount provided by Subaru. We also were provided with 3.9% financing for 72 months with the explicit ability to accelerate our payments. The biggest surprise was from Lisa in the Finance Department. She was so pleasant, thorough and knowledgeable, answering all our questions about each service offered respectfully. We were never made to feel uncomfortable, a first in my car buying experience from any other finance department. There really appears to be something to the Subaru Family approach. I highly recommend Brian, Lisa, and Steve Lewis Subaru -- soon to be known as Balise Subaru of Hadley. I hope and trust the same atmosphere is maintained under the new name.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I was told the suv was sold and a week later it is still

I was told the suv was sold and a week later it is still on there sight

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Brian Kane at Steve Lewis Subaru was excellent, smooth

Brian Kane at Steve Lewis Subaru was excellent, smooth sale from start to finish. This is my 5th new Subaru and 3rd one from Steve Lewis. Thanks again Darren Cadieux 2024 🇺🇸

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great, easy experience

This is my second Subaru bought from Steve Lewis. No issues. Easy process. I would buy from them again. There are closer dealerships but I like the vibe there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Steve Lewis Subaru makes buying a car easy affordable and pleasant. I have bought 5 Subarus from this dealership and the last three from the same salesman Vince Zanetti who is very knowledgeable and does whatever he can to satisfy the customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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