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Mercedes-Benz Thousand Oaks

(58 reviews)

Reviews

(58 reviews)

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Fantastic experience very easy process extremely happy

Fantastic experience very easy process extremely happy with our sales representative, very helpful and knowledgeable

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great customer service.

Great customer service. Helped in every way. Stayed in constant communication. Indiana the sales rep was thee best. Highly recommend working with him! Thanks for my first Mercedes!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent!

Excellent! The Sales Consultant Larry Gootkin was patient and Excellent! The experience has exceeded my expectations. The sales manager and financial officer are very knowledgeable. Larry responded to my questions promptly with regard to the future services.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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In and out quickly.

In and out quickly. Everyone was very personable. Much appreciated. I’ll be back there for the next one.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Didn’t disclose bumper damage until after my purchase and

Didn’t disclose bumper damage until after my purchase and still haven’t fixed it over 5 months later

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Smooth purchase of MB working with Vinny at Thousand Oaks

Smooth purchase of MB working with Vinny at Thousand Oaks MBenz. The process was efficient and a pleasure. Ask for Vinny next time you are looking for a MBenz, he’s knowledgeable and there to make it smooth!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Hubert is a very nice, knowledgeable, no pressure person.

Hubert is a very nice, knowledgeable, no pressure person. He is “old school.” He is a great asset to the dealership. He knows the Mercedes product. He meets the needs and concerns of the customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great customer service!

Great customer service! This is my third lease with MBenz Thousand Oaks. They have always made the process easy and helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Larry was great!

Larry was great! Not pushy at all… He Explained the process throughly. Thank you Larry!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I had a great experience with Vinny.

I had a great experience with Vinny. It was a pleasant experience, and went smoothly. He accommodated my schedule, which was great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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