Reviews
Great service.
Great service. Bob Schille was really great determining our needs, cost estimate and keeping me updated on progress of service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We’re delighted to hear that Bob provided excellent service, clear communication, and kept you updated throughout the process. We’ll be sure to share your kind words with him. We appreciate your trust in Clay Cooley Nissan of Richardson!
I still haven't gotten my 2nd key and wash before handing
I still haven't gotten my 2nd key and wash before handing over was really sloppy. A cash buy took too long.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
We’re sorry to hear about your experience and appreciate you sharing your feedback. We understand how important it is to have everything handled promptly and smoothly, especially with a cash purchase. Please contact me directly at 972-792-5657, 469-655-6745, or aduran@comeseeclay.com so I can personally assist and make sure this is resolved for you as quickly as possible.
Darris was excellent patient and knowledgeable made me
Darris was excellent patient and knowledgeable made me feel like I wasn’t being sold to but provided with an experience I sincerely appreciate the time he took with me and I hope he still working there when I’m ready for another vehicle. It’s sometimes hard to find people that are genuine about what they do but I must say y’all have an excellent salesperson
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for sharing this! We’re thrilled to hear that Darris made the process feel like a genuine experience, not a sales pitch, and took the time to answer everything patiently. We’ll be sure to recognize him for the great care. We appreciate your trust and can’t wait to welcome you back when you’re ready for your next vehicle!
Chris Kye was great.
Chris Kye was great. Really listened to my needs and sold me a car that I wasn’t even there to see. The finance dept was pushy and took longer than expected and also made me feel bad for not buying the extended warranty (of whatever they were selling as an add on) I didn’t appreciate the attitude he gave when I said no for the 15th time. Then he got snappy when I took my time signing the final papers. There was zero customer service in the finance office. But Chris made up for it by delivering the car to my home under my terms since it was a gift for my son.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your detailed feedback. We’re so glad to hear that Chris provided such excellent care and went above and beyond to make your experience special. However, we’re truly sorry to learn that your experience in the finance office didn’t meet our standards for customer service. That’s not the experience we want any guest to have, and your comments have been shared with our management team for review and coaching. We’d appreciate the chance to speak with you directly to ensure your concerns are fully addressed. Please contact me at 972-792-5657, 469-655-6745, or aduran@comeseeclay.com at your convenience.
The service was great service.
The service was great service. The staff is friendly and helpful. My experience went smooth and quick. I highly recommend them!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words and recommendation! We’re thrilled to hear your visit went smoothly and that our friendly team made it a great experience. We truly appreciate your support and look forward to seeing you again at Clay Cooley Nissan of Richardson!
I have been several times to this dealer and the service
I have been several times to this dealer and the service is always the best.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your continued trust and loyalty! We’re thrilled to hear that each of your visits has been a great experience. Our team truly appreciates your support and looks forward to serving you again at Clay Cooley Nissan of Richardson!
Great service; timely and nice employee !
Great service; timely and nice employee ! The customer service area is a great place to wait!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful feedback! We’re glad to hear you enjoyed our customer service area and received great, timely service from our team. We appreciate your kind words and look forward to welcoming you back to Clay Cooley Nissan of Richardson!
Very speedy service, excellent customer service.
Very speedy service, excellent customer service. Thorough analysis of my vehicle. Communicative throughout the entire process.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your great review! We’re happy to hear that our team provided quick, thorough, and communicative service throughout your visit. We truly appreciate your trust and look forward to serving you again at Clay Cooley Nissan of Richardson!
The dealership is only after the customer's money, not
The dealership is only after the customer's money, not customer satisfaction, and they never honestly tell me about the car's problems. I have no satisfaction at all and I would not recommend this place to anyone.
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- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We’re very sorry to hear about your experience and truly regret that you feel this way. Providing transparent, customer-focused service is always our goal, and we take feedback like this seriously. We’d appreciate the opportunity to discuss your concerns in detail and work toward a resolution. Please contact me directly at 972-792-5657, 469-655-6745, or aduran@comeseeclay.com so I can personally assist you and make things right.
Helpful and persistent.
Helpful and persistent. Willing to work with us to close the deal. Excellent Customer Service.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the great feedback! We’re happy to hear our team was helpful, persistent, and provided excellent customer service throughout your experience. We truly appreciate your trust and look forward to welcoming you back to Clay Cooley Nissan of Richardson!
