Reviews
Owed car for 2 weeks and now it’s in the mechanic for an
Owed car for 2 weeks and now it’s in the mechanic for an unknown specified amount of time over and issue they assured me was not a problem. Also have a second issue with the dealership no paying my trade in to the original loan provider. The pay off quote expired and my due date for the loan I have with my trade in vehicle is due. So I am still stuck with my old car payment for now at fault of the dealer ship.
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- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We’re very sorry to hear about your experience and truly understand your frustration regarding both your vehicle concern and the trade-in payoff delay. This is not the level of service we strive to provide, and we want to ensure this is addressed right away. Our management team is already reviewing your situation to assist with the payoff and the repair status. Please contact me directly at 972-792-5657, 469-655-6745, or aduran@comeseeclay.com so I can personally make sure everything is handled promptly and to your satisfaction.
Our experience at clay Cooley Nissan Richardson was a
Our experience at clay Cooley Nissan Richardson was a good experience. Ours sales person jojo did a great job.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We’re so glad to hear JoJo took great care of you and made your visit a positive one. We truly appreciate your business and look forward to serving you again at Clay Cooley Nissan of Richardson!
This is our 4th car from Sarkar and we’re never
This is our 4th car from Sarkar and we’re never disappointed with his service.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your continued loyalty and trust! We’re thrilled to hear that Sarkar has provided excellent service time and time again. We truly appreciate your support and look forward to helping with your next vehicle at Clay Cooley Nissan of Richardson!
Terrible experience, unorganized, mileage incorrect,never
Terrible experience, unorganized, mileage incorrect,never able to reach anyone. Credit Union had the same problem.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We’re very sorry to hear about your experience and truly regret the frustration this situation has caused. This is not the level of organization or communication we strive to deliver, and we’d like the opportunity to make things right. Please contact me directly at 972-792-5657, 469-655-6745, or aduran@comeseeclay.com so I can personally review your situation and help get this resolved as quickly as possible.
My appointment took longer than I expected (I stayed on
My appointment took longer than I expected (I stayed on site while the work was done) but I was happy with the result.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback! We appreciate your patience during your visit and are glad to hear you’re happy with the results. We’ll continue working to make each visit as efficient and pleasant as possible. We look forward to seeing you again at Clay Cooley Nissan of Richardson!
Everyone was nice and the service was done quickly and I
Everyone was nice and the service was done quickly and I received a thorough inspection
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great feedback! We’re happy to hear our team provided quick service and a thorough inspection while making your visit a pleasant one. We truly appreciate your trust and look forward to serving you again at Clay Cooley Nissan of Richardson!
Scott as very professional when it camera to what I
Scott as very professional when it camera to what I needed in my Nissan rouge. He did an outstanding job
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We’re thrilled to hear that Scott provided professional and outstanding service while assisting with your Nissan Rogue. We’ll be sure to share your feedback with him and our team. We appreciate your trust in Clay Cooley Nissan of Richardson!
Great experience!
Great experience! My service advisor was very helpful and knowledgeable with answering my questions and understanding what I needed.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We’re delighted to hear your service advisor was helpful, knowledgeable, and attentive to your needs. We truly appreciate your feedback and look forward to serving you again at Clay Cooley Nissan of Richardson!
Bob Schille was able to replace our front bumper in two
Bob Schille was able to replace our front bumper in two trips to the dealership. Had I taken it to a body shop I would have probably needed a rental car and left mine for several days. Bob got me passed all those headaches and our Pathfinder looks as good as new. I've also had Bob as my Service Advisor for regular maint service and he has always done me right.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful feedback! We’re so glad to hear that Bob took great care of you and made the process quick and convenient. It’s great to know your Pathfinder looks as good as new and that you’ve consistently had positive experiences with him. We’ll be sure to share your kind words with Bob and our team.
Overall great service and quick, also the service advisor
Overall great service and quick, also the service advisor Robert was great. Thank you very much!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great feedback! We’re happy to hear your service was quick and that Robert provided excellent care throughout your visit. We truly appreciate your kind words and look forward to serving you again at Clay Cooley Nissan of Richardson!