Reviews
Great service, professional service team work,will come
Great service, professional service team work,will come back agian for other services. Thank you all
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota of Bowie! If you have any further questions, please don't hesitate to reach out!
Ask for Daniel Karode?
Ask for Daniel Karode? he will take care of you like no other service person. He will go above and beyond. Super Great customer service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Kimberly, we're happy you found our staff to be so supportive during your experience here at Toyota of Bowie. If you have any further questions, please don't hesitate to reach out!
Repairs were good.
Repairs were good. Dealer normally needs to keep vehicle overnight. Repair prices are extremely high. Want to charge me $400.00 plus to change a hood strut. I complained and they reduced by $100.00.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your feedback. We are glad to hear that you were satisfied with the repairs performed. We understand your concern regarding pricing and appreciate you bringing it to our attention. Our goal is always to provide quality service while staying competitive in the marketplace. We will share your comments with our management team for review as we continue to work to improve the customer experience here at Toyota of Bowie. Thank you again for your business and for choosing us. Toyota of Bowie - (240) 927-4250
My experience was great.
My experience was great. The staff is professional, pleasant, and very helpful. I would definitely recommend Toyota of Bowie to purchase a great vehicle of your choice.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Helen, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota of Bowie! Please don't hesitate to reach out if there's anything additional we can do for you.
Scheduling was easy, convenient and quick.
Scheduling was easy, convenient and quick. Service time took longer than expected but no complaints with the service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
Very inefficient check in process.
Very inefficient check in process. Because I was assigned to a clerk and she was helping someone else,I waited 10+ minutes to be checked in when there were at least 5 people chatting. I only got checked in by another clerk once experienced my confusion about their process.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention. We apologize for any inconvenience caused during your check-in process. We strive to improve our communication and efficiency to provide a better experience for our customers. Your concerns matter, and we’re committed to making this right. I’d appreciate the opportunity to discuss what happened and take immediate steps to address it. Please reach out to me at the information provided below so we can work toward a resolution. Edbyn Lopez - Service Manager Toyota of Bowie | (240) 927-4267| edbynlopez@toyotaofbowie.com
I brought my 2021 Toyota RAV4 in for a recall service and
I brought my 2021 Toyota RAV4 in for a recall service and ended up being upsold on over $1,000 worth of additional work. I spent 2 hours and 40 minutes there, only to be informed at checkout that the part needed for the recall wasn't available and I would need to come back at a later date. I'm struggling to understand why this wasn't identified when I initially scheduled the appointment or at the very least when the service started. Additionally, it's frustrating that this wasn't communicated before I was sold on the extra work. To make matters worse, after leaving the shop, I realized I hadn't been given the warranty card for the new tires I purchased. I had to turn around and spend another 30 minutes retrieving it, which only added to the frustration of an already disappointing experience. I took time off work to be there, and now I have to figure out how to take more time off to address an issue that should have been resolved today. I don't believe it should fall on me to confirm the availability of parts before an appointment, and I'm very upset about how this was handled. How do I trust Toyota of Bowie in the future for service or sales? To make matters worse, the receipt had a big note on it that if I had issues, I should email the service manager Edbyn Lopez- I did and haven't even had the courtesy of of a response in a week, so I'm posting here. Beware Toyota Bowie service....
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are grateful for the opportunity to have been able to discuss your service concerns with you. Your business means a lot to us, and we sincerely hope that we will be able to resolve the matter to your complete satisfaction. Should you require any assistance in the future, please do not hesitate to reach out to me. Your continued satisfaction is our priority, and we are here to help whenever you need us Edbyn Lopez Service Manager - Toyota of Bowie t (240) 927-4267| edbynlopez@toyotaofbowie.com
We’ve been getting our car serviced at Toyota of Bowie
We’ve been getting our car serviced at Toyota of Bowie for 4 1/2 years love the service department. Our service advisor is Micheal. I would recommend Micheal to anybody. He’s great professional and always let us know what we need and what we don’t need is more important. Doesn’t try to oversell us on Services
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we sincerely thank you for the positive review, and look forward to seeing you again soon!
I brought 3 car from toyata of bowie price is right get
I brought 3 car from toyata of bowie price is right get exactly what I want sales person eseptioional
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
My service rep and the maintenance folks did a great job
My service rep and the maintenance folks did a great job on my vehicle. I am a very happy man.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!