Reviews
Good customer service, attentive and professional!
Good customer service, attentive and professional! Always good customer with Mohammed. The waiting room is pleasant and relaxing, I would consider purchasing a car from there when needed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Memuna was very rude and unprofessional.
Memuna was very rude and unprofessional. She did not clearly explain the Toyota car care packages or my existing coverage. When I mentioned that I never received a pamphlet from previous services, she did not acknowledge my concern. She arrived late and displayed a nonchalant, dismissive attitude, as though assisting me was an inconvenience. This made the early appointment unnecessarily unpleasant. Additionally, the service team failed to remove the disposable floor mat and seat cover after finishing, which reflects poorly on overall service quality.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Jane, I hope you're well. I apologize for the subpar service you experienced. We aim to provide the best experience for our customers, and it's disheartening to hear we fell short. I am currently investigating the details of your experience to understand what went wrong. I will gather all necessary information and address your concerns comprehensively. Thank you for bringing this to our attention. I appreciate your patience as we work to resolve this matter and make things right for you. Best regards, David Gruner - General Manager Toyota of Bowie | (240) 927-4200 | dgruner@group1auto.com
I had a great experience working with Moussa Doumbouya at
I had a great experience working with Moussa Doumbouya at the dealership. He was very professional, patient, and helpful throughout the entire process. Moussa took the time to answer all of my questions, explained everything clearly, and made sure I felt comfortable with my decision. He went above and beyond to make the experience smooth and stress-free. I really appreciate his kindness and dedication, and I highly recommend asking for Moussa if you’re looking for great service!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Jeannette, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota of Bowie! Please don't hesitate to reach out if there's anything additional we can do for you.
Horrible service.
Horrible service. No hello or eye contact or smile maintenance and oil change service. Did not fix tire pressure as asked 3 times. Even though stated that they took care of it.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
At your convenience, please reach out so that we may discuss the circumstances. We have no record of a visit under the name you provided. Thank you, Dave Gruner - General Manager Toyota of Bowie | (240) 927-4200 | dgruner@group1auto.com
Imani was very responsive.
Imani was very responsive. The parts were not immediately available but she kept me well informed. The repairs were completed within the estimated time frame.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Steven, thank you; we appreciate your feedback! We can't wait to see you again, have a great day.
Service department once again did a superb job performing
Service department once again did a superb job performing the required maintenance. The intake was flauless thanks to Mike superb performance and in take supervisor timely decision making. In addition, the parts department and payment department performance is superb as well!
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- Overall experience 5.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Benito, thank you; we appreciate your feedback! We can't wait to see you again, have a great day.
Adeniyi was great and super easy to work with.
Adeniyi was great and super easy to work with. Mantained professional the entire time. From coming in on Monday and picking up Tuesday the entire process went well. Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Dinora, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
Good customer service.
Good customer service. I had a great experience dealing with them. They gave me a good discount
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
From the moment I called to getting in the same day.
From the moment I called to getting in the same day. I even drove to the wrong dealership (my mistake) and they still accommodated me and they stayed open later than needed! Overall amazing experience for everything! Niyi was awesome!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota of Bowie! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Our salesman, Adeniyi, was so kind and patient.
Our salesman, Adeniyi, was so kind and patient. He wasn?t pushy at all and walked me through the process of purchasing my car! Thanks Adeniyi! The financing man was a bit rude and I had to negotiate a rate, but in the end it all went smooth.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your experience and for the kind words about Adeniyi. We are glad to hear he provided patient and helpful service throughout your purchase. We appreciate your feedback regarding the finance process and will review it with our team. We are happy everything worked out smoothly in the end and thank you for choosing Toyota of Bowie. Toyota of Bowie Sales team - (240) 927-4200
