Crown Auto Sales

!!!!! PLEASE READ BEFORE BUYING!!!!! We bought a 2017 BMW from here in March, and I wish I would have listened to my gut about this place. The night we were driving the car home (right after purchasing) the drivetrain error came on along with the check engine light. I immediately text Tyler, our salesperson. It was a Thursday and he told us to bring it on the following Monday. Of course once you drive off of the lot they treat you like they could care less. They had the car the whole day and when we called before closing to see what the deal was, they just said the light wasn’t on. Driving home, the light and error came back on. We’ve spent thousands of dollars just trying to get estimates and attempts to at least get it drivable. My son is heartbroken as we all are. He can’t even take the college courses he needs to because his new car isn’t safe. The consensus is that the BMW needs a full engine replacement which is way more than what we owe on it. It has been driven less than 2000 miles over six months….mostly from taking it to repair shops. The car has been sitting in the front of our house collecting dust for months while we still owe 12k plus insurance. In the grand scheme of things, this is minor, but we were also promised a replacement interior door panel which never arrived. It’s a shame that a business like this is able to continue taking advantage of people. We were told by Tyler that the car was in great condition. I do believe they violated the DTPA. They either knew the issues or just bought it straight from eBay or somewhere and never inspected the vehicle. We are in the process of seeking legal action so please feel free to reach out if you have a similar experience with Crown Auto. Slevasseurart@gmail

!!!!! PLEASE READ BEFORE BUYING!!!!! We bought a 2017 BMW from here in March, and I wish I would have listened to my gut about this place. The night we were driving the car home (right after purchasing) the drivetrain error came on along with the check engine light. I immediately text Tyler, our salesperson. It was a Thursday and he told us to bring it on the following Monday. Of course once you drive off of the lot they treat you like they could care less. They had the car the whole day and when we called before closing to see what the deal was, they just said the light wasn’t on. Driving home, the light and error came back on. We’ve spent thousands of dollars just trying to get estimates and attempts to at least get it drivable. My son is heartbroken as we all are. He can’t even take the college courses he needs to because his new car isn’t safe. The consensus is that the BMW needs a full engine replacement which is way more than what we owe on it. It has been driven less than 2000 miles over six months….mostly from taking it to repair shops. The car has been sitting in the front of our house collecting dust for months while we still owe 12k plus insurance. In the grand scheme of things, this is minor, but we were also promised a replacement interior door panel which never arrived. It’s a shame that a business like this is able to continue taking advantage of people. We were told by Tyler that the car was in great condition. I do believe they violated the DTPA. They either knew the issues or just bought it straight from eBay or somewhere and never inspected the vehicle. We are in the process of seeking legal action so please feel free to reach out if you have a similar experience with Crown Auto.

i purchased a vehicle from this place only on the agreement from the owner that he would fix the steering issue it has because its a 80 mile drive home. the owner ( MO ) agreed in front of me and his sales manager Alton he would fix it. I recommend some parts to be changed that I noticed with my eyes. his mechanics changed the wheel bearings, which was nothing I mentioned. truck still had steering issues. 2 weeks go by I still had no truck. I go up there because no one was giving me a answer over the phone when will it be ready. the owner was telling me he wanted to go through the warranty which is not what we agreed on when I went up there when it was almost the 3rd week. so while im up there I tell them they need to order more parts. steering gear box was messed up and ball joints. that's what I noticed. they changed that and while im up there I go on a test drive with the mechanic, now the truck drives even worse. popping noises and now feels heavy plus steering isn't right still. at this point its been over 28 days I purchased this truck put insurance on , which I made them Uber me back home once because they called me, told me it was ready and it wasn't. I asked for a refund. they said if I don't come get it in 10 days they will do a mechanics lean on it lol. I have multiple conversations recorded over the phone and in person because I knew the owner mo was trying to finesse me. reporting this place to the better business bureau after i leave a review on every place I find of these people. if yall don't believe me. feel free to contact me. stay away from this place. owner complaining he spent so much money out his pocket to fix it like that's my problem. so because he spent his money trying to fix it he says he held his part of the deal, which isn't what we agreed on.

I thought everything happened very quickly and great with excellent service and a good choice of cars especially the pricing