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Genesis of Kansas City

(241 reviews)
Sales hours: 10:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 10:00am–6:00pm 7:00am–6:00pm
Tuesday 10:00am–6:00pm 7:00am–6:00pm
Wednesday 10:00am–6:00pm 7:00am–6:00pm
Thursday 10:00am–6:00pm 7:00am–6:00pm
Friday 10:00am–6:00pm 7:00am–6:00pm
Saturday 10:00am–6:00pm Closed
Sunday Closed Closed
New (866) 841-8269 (866) 841-8269
Used (888) 696-5075 (888) 696-5075
Service (866) 767-1056 (866) 767-1056

Reviews

(241 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Genesis of Kansas City from DealerRater.

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Because the dealer is not yet in its permanent quarters

Because the dealer is not yet in its permanent quarters it took a while to get an appt. Service was a bit slow but seems to have been good.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very easy to work with.

Very easy to work with. They did not pressure you into making a decision and answered questions very professionally and quickly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The actual service experience was good.

The actual service experience was good. Scheduling was difficult any they would not support the Genesis concierge service, that was a key selling point when I purchased and they simply did not have enough cars to support to support their offer. Location is really small.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Customer service was great.

Customer service was great. Folks that I worked with were very accommodating and great to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I was in KC from Tulsa and had a mechanical issue on my

I was in KC from Tulsa and had a mechanical issue on my G70. The team in KC too great care of me on a Saturday morning!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Outstanding service is offered at Genesis of KC.

Outstanding service is offered at Genesis of KC. My service was completed within the promised timeframe, and all staff members strive to ensure that their customers have a great experience while waiting.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Everyone was super friendly and helpful even after the

Everyone was super friendly and helpful even after the sale was completed. The dealership was very clean.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The 24,000 mile service was accomplished in a very

The 24,000 mile service was accomplished in a very acceptable time from my scheduled appointment time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They did an incredible job, servicing my car and changing

They did an incredible job, servicing my car and changing my tire out. They went far and above on the quality of service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The service was amazing.

The service was amazing. Antonio was professional and detailed. He rewashed your car because it had collected grass and dust due to mowing. He made my experience very luxurious.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.