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Genesis of Kansas City

(241 reviews)
Sales hours: 10:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 10:00am–6:00pm 7:00am–6:00pm
Tuesday 10:00am–6:00pm 7:00am–6:00pm
Wednesday 10:00am–6:00pm 7:00am–6:00pm
Thursday 10:00am–6:00pm 7:00am–6:00pm
Friday 10:00am–6:00pm 7:00am–6:00pm
Saturday 10:00am–6:00pm Closed
Sunday Closed Closed
New (866) 841-8269 (866) 841-8269
Used (888) 696-5075 (888) 696-5075
Service (866) 767-1056 (866) 767-1056

Reviews

(241 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Genesis of Kansas City from DealerRater.

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Charlie was attentative, well versed in the vehicle and

Charlie was attentative, well versed in the vehicle and very professional. He made the car buying experience smooth.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great experience with very professional staff.

Great experience with very professional staff. Mustafa, Al and Matt were on top of their game. We will consider a Genesis for next car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Was greeted at the service area by Antonio.

Was greeted at the service area by Antonio. He guided me to the waiting area and offered me refreshments. Service was completed in less than an hour. Love coming to this dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

A very positive experience.

A very positive experience. The selling price and trade-in value were very straightforward and fair; there was no hard sell. The vehicle we purchased, a GV70, is great. We worked with Charlie. He was top notch, accessible and provided excellent service and advice. After we made our purchase decision he introduced us to the service manager; he was helpful. The sales manager Mustapha was very attentive and followed up to make sure we were getting everything we needed and all questions were answered. We didn’t finance the vehicle and particularly liked not having to talk with a finance manager; Charlie handled it all.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Antonio is the best!

Antonio is the best! Thanks for all your help. Loaner car and chocolates are the best!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

This was the first genuinely positive experience that

This was the first genuinely positive experience that I've ever had at a dealership. The building was clean and provided a nice and relaxing atmosphere while I waited for my vehicle to be serviced. The staff were very accommodating and ensured that my needs were met. I will definitely return to this location for my future needs. I may even consider purchasing a vehicle from this location in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The service department is always on point.

The service department is always on point. That department should be recommended for 5 star service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

This dealership's service department is always so

This dealership's service department is always so helpful. They always listen to whatever concerns I may have and if a fix is needed, they make sure it happens quickly!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Love my GV80 Coupe and the entire experience at Genesis

Love my GV80 Coupe and the entire experience at Genesis of Kansas City. The bar has been set for all of my future car buying/leasing experiences. Will and Mustapha have a client first mentality that I can truly appreciate.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very pleased, Glad to have a Genesis dealer in Kansas

Very pleased, Glad to have a Genesis dealer in Kansas City! They pay attention to what I have to say and take care of problems.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.