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Ross Downing CDJR

(210 reviews)
Sales hours: 8:30am to 7:30pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:30pm 7:30am–6:00pm
Tuesday 8:30am–7:30pm 7:30am–6:00pm
Wednesday 8:30am–7:30pm 7:30am–6:00pm
Thursday 8:30am–7:30pm 7:30am–6:00pm
Friday 8:30am–7:30pm 7:30am–6:00pm
Saturday 9:00am–5:30pm Closed
Sunday Closed Closed
New (855) 918-6710 (855) 918-6710
Used (888) 790-7354 (888) 790-7354
Service (866) 513-9859 (866) 513-9859

Reviews

(210 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ross Downing CDJR from DealerRater.

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We were referred by Gary Commander.

We were referred by Gary Commander. Kaleigh made buying my Jeep easy, stress-free, and enjoyable with excellent customer service from start to finish.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

The dealership was looking for the best prices for

The dealership was looking for the best prices for me The salesman was real good. Seems like I got a goo Deal,

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Very nice dealership with nice people.

Very nice dealership with nice people. Traded in Nissan for a GMC. Did all the work online. Just had to sign paperwork. Drove 5 hours one way. Benjamin Joslyn top notch guy. He is what makes this dealership rock. Give him a raise. I would definitely go back to him, and buy another vehicle in the future.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Really nice general manager, and good people.

Really nice general manager, and good people. I think salesman that sold me truck needs a little help and growing up. But definitely love the dealership would be back even though it was a 10 hr drive back and forth. Benjamin Joslyn top notch guy No wonder dealership is awesome, it’s because of this guy.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Absolutely the best dealership I’ve shopped at.

Absolutely the best dealership I’ve shopped at. I will not be using any other dealership but this one for all my trucks needs.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

They were considerate, professional, and very kind!

They were considerate, professional, and very kind!!! I would really recommend them!!! Please go see them if you need a vehicle!!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great company to do business with on a vehicle’s!

Great company to do business with on a vehicle’s!! They take care there people

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
0 people out of 0 found this review helpful.

Employees work with you very well.

Employees work with you very well. Service department does as well . All are very polite and wanting to help in anyway

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
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Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I have been waiting for 2 months for a new functioning

I have been waiting for 2 months for a new functioning entertainment system. I asked for someone to contact the vendor and give me some answers as to when I should expect to have the system replaced. I did not get a response to my request. I got the don't call us we'll call you reply. I did not receive any indication that someone thought me having to drive around with a partially functioning entertainment system after paying for a fully functioning vehicle 8 months ago, was a real problem for the service department. I am not trying to be mean or ugly but I feel like they should have honored my request and elevated this until someone who cares got a reasonable answer. This is not a sales issue Hermon was great.

Rating breakdown (out of 5):
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Buying process
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Overall experience
1.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Honest, respectful, kind, they always ensure my ride is

Honest, respectful, kind, they always ensure my ride is well maintained and exactly what I need and want

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.