Reviews
Shae Skidmore
We came to pick up our car and it had birthmarks all in it from the new paint job scratches the headliner had greasy fingerprints all over it from when they reinstalled it but yet they said it was ready. Picked it up today not much better but we decided we would take it somewhere else and get it fixed properly.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, it is disappointing for us to hear that your experience was anything less than great. We would like the opportunity to address your concerns. Please reach out to us directly at (936) 657-4462 when you have a chance. Thank you, and we look forward to hearing from you.
Side mirror broke during car wash
I took my car to get an oil change and upon getting my car back, the side mirror was broke. From the car being washed - which it DIDN’T need since I had it washed the day before. The service person told me about it, ordered the part for it to be replaced and that was the right thing to do and what I would’ve expected. When I went to get it repaired, the part was not correct. It was a bit frustrating not having my driver side mirror replaced and I’m still waiting on it to be replaced which I kno it will be well done but I wish it was faster.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you providing this information so we can improve upon our services. We hope to hear from you soon. Buckalew Chevrolet
Oil change
Everything went well. No problems. Service was quick. I will continue to use them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Suburban
Sales rep was very good very polite and get to what we where looking in a great manner we thanks him a lot
- Customer service 4.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mr. Robert Ybarra
Still a slight concern for the hard shift and clanking sound from the Transmission on my 2018 Silverado
- Customer service 4.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mr. Ybarra, thank you for your kind review; we are happy to pass along your comments to the team here at Buckalew Chevrolet! In the meanwhile, please feel free to call our Service Director, Dan DeSmet or his manager, Steve Romine regarding your lingering transmission concerns. They can be reached at 936-756-5581.
Buckalew Chevrolet-Great Customer Service!
Exceptional Customer Service! We would like to especially thank Beverly Stewart-Becker for coordinating all of the service work that needed to be done on our truck. This is not the first time we have dealt with her. She always treats us like family. She was very attentive in listening to the problems we were having taking notes and kept us informed of the progress of the work being done. Once the work was finished and we came in to pick it up she went over each item and explained everything that was done. The truck came back clean( no grease smudges) and is running great. We know if we have any further problems we can call her and she will be a great help. Thanks again, Kenneth & Sylvia Swatzel
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mr. Swatzel, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Good Dealership
Overall a good experience and would go to this dealership again
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michael S Mitchell, thank you so much for the positive review! We look forward to your next visit! Take care!
Maintenance visit
This was just a normal maintenance visit. This was to insure I would not lose my FREE service visits.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Robin T Bickle, thank you for the high star rating! We are always more than happy to assist you if anything else comes up. Take care!
Good experience
It was an easy process to get my oil changed. The customer service was good and I was in and out.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Christy Lynn Andrew, thank you for sharing your positive experience! We look forward to your next visit! Take care!
gumbeaux@consolidated.net
This was the 9th car/truck I have bought from Buckalew. No one better!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase