Reviews
It was pleasure to work with Jen and Tommy.
It was pleasure to work with Jen and Tommy. Will recommend to my friends. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Robert Majesky Executive Manager robertm@journeynissanchi.com Store: (847) 265-1122
Danny and tim gave me great customer service.
Danny and tim gave me great customer service. Tim explained a lot about the service that was being done to my vehicle ,and everything that Danny and Tim did was greatly appreciated. Thank you, Danny and Tim for everything. I will that’s all continue to get my vehicle serviced by you all and I will recommend family and friends to you service department.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Robert Majesky Executive Manager robertm@journeynissanchi.com Store: (847) 265-1122
walked in without an appointment and Luis handled
walked in without an appointment and Luis handled everything right away. I was in and out under an hour. A+ service as always.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Journey Nissan. Robert Majesky Executive Manager robertm@journeynissanchi.com Store: (847) 265-1122
Manny was helpful and knowledgeable when it came to
Manny was helpful and knowledgeable when it came to helping us select our new vehicle. All staff were great.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Journey Nissan.
Not having the written estimate before service caused
Not having the written estimate before service caused problems. I was told an issue would be taken care of without a cost to me and I was charged for the parts. The cost I Calculated was $100 less than what I was charged.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
We have purchased multiple cars from this dealership.
We have purchased multiple cars from this dealership. They are honest to deal with and do a great job whenever your car is in for maintenance.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Journey Nissan.
Our last service was a very positive experience but we
Our last service was a very positive experience but we have been waiting months for the second key to our 2025 Nissan Kicks. Very disappointed overall with the dealership
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
They are very Awesome.
They are very Awesome. Victoria and the others in the service department always provides world class customer service!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!
The young man that helped was great!
The young man that helped was great! His name is Tim. He was helpful and knowledgeable. One of my hubcaps was damaged if the car wash. I notice and told him. The manager said it was previous damage and they wouldn’t cover it. My car is a 2025!!! There was the tiniest thing on it but when it came out of the wash it has this humongous peel that looks awful. But they won’t take responsibility.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Very pleased with my new car, thankful I stumbled across
Very pleased with my new car, thankful I stumbled across it on the internet locally in town. My first car to be viewed & I ended up leaving with it the same night! Low miles for it being a 2024 and is in wonderful condition. Very thankful for my purchase at this time & having a reliable pair of wheels. Thank you to Alfred & Nissan Journey - I am very grateful.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.