Reviews
I recently had the pleasure of working with Victoria at
I recently had the pleasure of working with Victoria at your dealership and I wanted to express my sincere gratitude for the exceptional service I received. Victoria was incredibly accommodating to my needs and went above and beyond to ensure my satisfaction. I was particularly impressed with her willingness to work with me on the payment, which made the entire process much smoother. Her professionalism and dedication to customer service are truly commendable. I would highly recommend your dealership to anyone in the market for a new vehicle."
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Journey Nissan! Robert Majesky Executive Manager robertm@journeynissanchi.com Store: (847) 265-1122
Great service, and they stayed extra late to ensure I
Great service, and they stayed extra late to ensure I left that same day with my new car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Robert Majesky Executive Manager robertm@journeynissanchi.com Store: (847) 265-1122
Had a few issues with brakes at first but they followed
Had a few issues with brakes at first but they followed up with fixing this issue after a few tries. Overall they were honest and professional, providing great service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Journey Nissan! Robert Majesky Executive Manager robertm@journeynissanchi.com Store: (847) 265-1122
The service on site met my quality service expectations.
The service on site met my quality service expectations. Victoria was very pleasant, professional and thorough. I asked to see the filters and it was evident that I needed to replace both. I really appreciate the care I received in a very comfortable environment.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Journey Nissan! Robert Majesky Executive Manager robertm@journeynissanchi.com Store: (847) 265-1122
I was pleasantly suprised how well they treated me by
I was pleasantly suprised how well they treated me by taking me home and picking me up when the car was ready. The problem was fixed and even washed the car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Journey Nissan! Robert Majesky Executive Manager robertm@journeynissanchi.com Store: (847) 265-1122
We have bought/leased many cars from this dealership.
We have bought/leased many cars from this dealership. They are fair and never pressure you. They will work with any type of budget.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Robert Majesky Executive Manager robertm@journeynissanchi.com Store: (847) 265-1122
Journey Nissan in Gurnee / Lake Villa and especially Ken
Journey Nissan in Gurnee / Lake Villa and especially Ken Hibbing helped resolve my transportation problem by getting me into a 2025 Pathfinder with everything I wanted. Gave me a great deal on my trade-in! We have bought a total of 7 vehicles at this location. Highly recommend this location and Salesman Ken Hibbing.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Journey Nissan. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Robert Majesky Executive Manager robertm@journeynissanchi.com Store: (847) 265-1122
Service was good.
Service was good. I was there for over 2 hours for a scheduled appointment but that might have been due to the recall and brake flushing.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Journey Nissan! Robert Majesky Executive Manager robertm@journeynissanchi.com Store: (847) 265-1122
I walk in.
I walk in. Everyone is friendly, helpful, patient, and nice from the cashier to the service department and the sales department. I purchased a vehicle in July 2021.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Journey Nissan. Robert Majesky Executive Manager robertm@journeynissanchi.com Store: (847) 265-1122
My and my husband recently brought our vehicle in to
My and my husband recently brought our vehicle in to Journey Zeigler Nissan and the overall experience was great from the beginning to the end.The service was very profession and special from the Ken Hibbing. He was very nice and explained all the functions with excellent attention to detail.The new technology in vehicle was new to us.They have a very nice place and service is great.The manager of this facility was very nice and talked to us.Very nice service, smooth process.We will recommend this place to all of our friends.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Robert Majesky Executive Manager robertm@journeynissanchi.com Store: (847) 265-1122