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Journey Nissan

(1,449 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–7:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 7:00am–3:00pm
Sunday Closed Closed
New (855) 366-8475 (855) 366-8475
Used (877) 748-7680 (877) 748-7680
Service (866) 867-2655 (866) 867-2655

Reviews

(1,449 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Journey Nissan from DealerRater.

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I flew up from Ohio to check out a car.

I flew up from Ohio to check out a car. The staff was very helpful and were awesome to work with. Ask for Aiden if you ever stop by that kid has a future at this place.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excelente He's very profesional and very good salesman.

Excelente He's very profesional and very good salesman. He's very polite and helps his customers. He gets out of his way to help and get the deal done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review! We truly appreciate your kind words and are thrilled to hear you had a positive experience with us at Journey Nissan!

Very professional, excellent costumer service, very

Very professional, excellent costumer service, very polite, awesome group of people. Nissan Rocks my socks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review! We truly appreciate your kind words and are thrilled to hear you had a positive experience with us at Journey Nissan!

I was stranded 9 hours away from home and this dealership

I was stranded 9 hours away from home and this dealership let me sit for over 6 hours before even addressing my issue, how to fix it and me getting home. Nissan is not a Vehicle you want to represent. Period. Poor product and even worse customer service. Nissan1 number also stinks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Experienced and knowledgeable service engineers.

Experienced and knowledgeable service engineers. Good service. Friendly staff. Smart sales team that can handle client requirements and propose workable solutions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review! We truly appreciate your kind words and are thrilled to hear you had a positive experience with us at Journey Nissan!

Could have been a 5 stars if I didn't have to come back a

Could have been a 5 stars if I didn't have to come back a week later on my only day off during the week and spend three hours to have them re-patch a tire that wasn't done correctly. Otherwise, great and friendly service. Was even given a coupon for my original service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Simply they are very honest and courteous.

Simply they are very honest and courteous. I don't have more to say but the breakdown written on my car.i need accurate explanation.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The service was not good.

The service was not good. I sat by the bay doors for about 10 minutes before they even open the door to let me in for service. No one greeted me. They were rude and disrespectful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Always excellent service in parts and service

Always excellent service in parts and service departments. Courteous and knowledgeable staff always taking great care of us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

This dealership takes advantage of its customers.

This dealership takes advantage of its customers. This dealership lied to me about my rear break pads saying it had “0mm” pad left. Which I didn’t fully understand because there was no sound coming from it. I also know dealerships charge 4 times the amount. I said no, then I had my dad look at it. We found that there was a lot of pad left. I’m a young woman and this dealership was trying to take advantage of me. I went to the dealership April 12th.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.