Journey Nissan

I love getting my cars serviced at Zeigler of Gurnee! The service is wonderful and prompt.

Had a great experience with the dealership and especially with Ken Hibbing. He got the car I wanted and made the process so easy for me to purchase a brand new car in over 25 years. I know that if I have any questions or if anyone I know is in need of a car I will pass them to Ken.

Jose is always very polite and professional. Taking his time to explain the process and details of services being provided.

The salesperson and finance person were great, it was the presentation of the car that didn't meet expectations. Personal papers from the previous owner that included their information like name, address, drivers license number were left in the glovebox. The inside of the car needed to be wiped down. There was dust and various white/cream spots on the dash and steering and door. There was silver marker left on the outside windshield and black on the inside windshield. The storage under the platform of the trunk was coated in dog hair. Oil change is needed soon and only has half a tank of gas. Very disappointing to have to do so much cleaning. I've always bought new and decided to buy used because the features I wanted were available on the lot new that day, We were going to try again another time,but there was a used one that had all the things we wanted so we gave it a try. I guess I wrongly assumed the buying the car from the dealer and not a private sale would mean I could still have the new car experience of a well presented car and not someone else's hand me down. I've always had a great service experience at this dealership and wanted to give my car buying business to them. Again, disappointing experience

Great service as always! Swift and painless and was informed of all necessary information on my car.

As always, Ken was wonderful to work with! He listens, answers all questions and provides personal attention and time needed. He is definitely why we return to this dealership!

I didn't feel pressure to pay for extra things that I didn't want. There was a lot of tape stuck to the whole top of the car from when it was wrapped for shipping but I talked to them and they removed that before I left with the new car.

My experience with your Service dept. Recently was Top-notch, and my assigned Service representative Victoria was terrific as well.

My experience with Victoria in your Service Department is always outstanding. My family and I are well taken care of to ensure our vehicles are safe at a reasonable cost.

This was my 2nd car I bought from Ken. He makes it easy and doesn’t put any pressure on your car buying experience.