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Platinum Buick GMC of White Plains

(729 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday 11:00am–4:00pm Closed
2024 consumer dealer award
View 1 awards
2024 consumer dealer award
New (855) 882-0620 (855) 882-0620
Used (888) 378-6052 (888) 378-6052
Service (855) 878-0578 (855) 878-0578

Reviews

(729 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Platinum Buick GMC of White Plains from DealerRater.

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Always professional and friendly.

Always professional and friendly. Thomas kept me informed and gave me detailed status throughout the process. As usual, good service with good people.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Everyone was professional and courteous n answered any

Everyone was professional and courteous n answered any questions,to my satisfaction concerning my first maintenance appointment.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Overall service was ok, what bothered me was when I got

Overall service was ok, what bothered me was when I got home and opened the bed of my truck and found it full of someone’s garbage. Still waiting to hear back from GM regarding this. Can’t believe the dealership would allow this.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for your time and patience. We are disappointed to hear that your vehicle was full of trash, we would like to speak to you, please give us a call at our dealership and ask for the General Manager, Franco Onelli at (914) 368-2108 or Email: fonelli@eagny.com.

Great friendly experience at GMC!

Great friendly experience at GMC! Orlando was a pleasure to work with. Everything was very well explained in detail no back and forth. Will definitely be coming back and sending friends and family. The car servicing team is always a great experience. Thank you for always taking care of your customers!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Roy, Thank you for your time and feedback. We are delighted to hear that you are completely satisfied with your experiences at- Empire Buick GMC of White Plains with Orlando. That is our #1 goal! Please feel free to contact us for any of your vehicle service needs. We would be happy to help!

It was a great experience.

It was a great experience. Fifo was super nice, patient and helpful throughout the process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, We are so pleased to hear about your quick and effective service! Fifo aims to please all our customers so every success story puts a smile on his face.

Excellent service!

Excellent service! Robert was very efficient and helped me to get a great deal. He had a great communication and professionalism.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Madeline, We are delighted to hear that Robert was able to match you with the right car and within the price range you were looking for. Have fun showing off your new car!

Got recall for air bag done right away very

Got recall for air bag done right away very professionally and officiant will come back if any other problems like there service thanks GMC

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for your time and feedback. We are pleased to hear that you had such a positive experience with your recall. We look forward to seeing you again when your vehicle is ready for its next service.

The appointment was Quick and reliable, the agent was

The appointment was Quick and reliable, the agent was very informative. Thank you for your service and attention.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, We are so pleased to hear about your quick and effective service! We aim to please all our customers so every success story puts a smile on our faces.

La peor experiencia en 12 días de comprar un carro me

La peor experiencia en 12 días de comprar un carro me salió check engine al carro no me resuelven el problema llamas y son desagradables pero para venderte el carro todo es color de rosas recomiendo no entrar con esta empresa si no quieren tener dolores de cabeza de comprar un auto carísimo y que a los 12 días de compra ya te deje sin vehículo

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, Agradecemos que nos haya contactado para contarnos su experiencia reciente en nuestro concesionario. Nos gustaría tener la oportunidad de hablar con usted. Llámenos a nuestro concesionario y pregunte por el gerente general, Franco Onelli, al (914) 368-2108 o envíenos un correo electrónico a fonelli@eagny.com. Con gusto le ayudaremos.

Orlando was great!

Orlando was great! He ensured me he could get the deal done on my terms and he and Ryan (credit manager) did just that!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, We are delighted to hear that Orlando and Ryan was able to match you with the right car and within the price range you were looking for. Have fun showing off your new car!