Reviews
The service was great but the wait was too long.
The service was great but the wait was too long. Five hours for oil change is verylong. I will definitely going back to the dealership. I hope the waiting time will improve. Thank you
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- Buying process —
- Quality of repair —
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the feedback — we’re glad to hear you were happy with the service and appreciate your patience. We’ll continue working to improve wait times and look forward to welcoming you back next time.
Parts & Service were amazing!
Parts & Service were amazing! Superior customer care & attention. Special shouts out to Eric in Parts Dept. & Fritz in Service Dept. Thanks guys for the assistance!
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful feedback! We’re thrilled to hear Eric and Fritz took great care of you — we’ll be sure to pass along your kind words to both teams.
For an oil chance and tire replacement.
For an oil chance and tire replacement. It took me 4 hours to retrieve my car and I went as soon as they opened. Only giving lower rating due to how long it took.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We appreciate your patience and will use your comments to help improve our efficiency moving forward.
Have been a customer for nearly 25 years/enjoy the
Have been a customer for nearly 25 years/enjoy the thorough approach to servicing a car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your loyalty over the past 25 years! We truly appreciate your continued trust and are glad to hear you value our thorough approach to service. We look forward to many more years of taking care of your vehicle.
Super friendly and professional staff that got the job
Super friendly and professional staff that got the job done. I would go back again
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the feedback — we’re glad to hear you had a positive experience and look forward to welcoming you back next time!
Staffing are polite and friendly.
Staffing are polite and friendly. Getting a service appointment is not so easy. Long waits and sometimes it feels a little understaffed. Princes for service are too high.
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- Buying process —
- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback. We’re glad to hear the team was polite and friendly, and we’ll be sure to share your comments about appointment availability and pricing with management for review.
My wife paid for oil change the same day of service.
My wife paid for oil change the same day of service. She paid what the dealer charged. A dealer employee called me 5 days later claiming that I owed less than $20 in taxes and threatened that they would pass the bill to collections if I did not pay by the end of the day. I asked to speak with his supervisor, she did not call me. To make things worse, service was slow.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. We’re sorry to hear about the confusion regarding the billing and the delay in service. For assistance and to address your concerns directly, please email our care team at careteam@bmwofalexandria.com. We appreciate your feedback.
Excellent experience.
Excellent experience. I was able to get a prompt appointment, and I was seen on time. I appreciate the extra effort to help get a loaner. I was updated regularly while my car was in the shop, and costs were transparent. Checkout was smooth too, very friendly staff.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing this, glad to hear everything from scheduling to checkout went smoothly. We appreciate the feedback and look forward to your next visit!
Service center is very busy and it needs more staffing.
Service center is very busy and it needs more staffing. Thanks to Esmirna Paiz-Romero for her attention, efficiency and friendliness.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the feedback, we appreciate you taking the time to share your experience and will be sure to pass along your comments about improving staffing to our team.
This dealership is my go to for all of my service needs
This dealership is my go to for all of my service needs large and small.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the loyalty and trust. we appreciate being your go-to for service and look forward to seeing you again!