Reviews
Brought our BMW in to get the headlight reprogrammed.
Brought our BMW in to get the headlight reprogrammed. They stated they had to remove the whole bumper to check the light connection because the program was failing to connect. They charged us $1300 to remove the whole front bumper, just to realize it was just a bad fuse. The fuse should've been checked first. The fuse should have been one of the first checks they did…but instead they went full extreme because they wanted to milk us for a much as they could. I know this won’t go far and most folks including the dealership won’t care, but this is such a scam and rip off. Because if there overzealous ambition to make money, they charged us $1300 for a fuse! It’s sad because living in the DMV area, there not a lot of authorized BMW dealerships. This shop has locked up the area and can over charge and charge for things they shouldn’t need to do, just to make a fast $1300.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing this feedback. We're sorry to hear about your frustration with the service experience. If you’d like to discuss this further, please reach out to our management team at careteam@bmwofalexandria.com so we can review the situation in detail.
Courteous efficient and satisfactory performance by
Courteous efficient and satisfactory performance by entire team. Maxim in service department deserves especial praise.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great feedback! We’re glad the team made your visit a positive one and appreciate you choosing us.
Process from start to finish was fantastic!
Process from start to finish was fantastic! My service tech, Fritz kept me up to date with daily texts to let me know status of car. Car was fixed timely and returned to me promptly!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your great experience! We’re glad Fritz kept you informed and that your service was timely and smooth from start to finish.
The service department is excellent.
The service department is excellent. They are efficient and communicate well. I love being able to pay the bill remotely.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words! We’re happy to hear you appreciate the efficiency and communication of our service team, as well as the convenience of remote billing.
The dealership provided outstanding and speedy service at
The dealership provided outstanding and speedy service at a time of need. The Service representative was very professional and courteous.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience! We’re glad the team provided professional, courteous, and timely service when you needed it most.
Very quick to answer my questions and set me up to get my
Very quick to answer my questions and set me up to get my car fixed at a good time frame.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your feedback! Glad the team was quick to respond and helped schedule your service at a convenient time.
It was very professional dealing with BMW of Alexandria.
It was very professional dealing with BMW of Alexandria. Max stayed in touch with me via text message the entire time that my car was in the shop. I’m very satisfied with the service I received.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive feedback! We’re glad Max kept you informed and that you’re satisfied with your service at BMW of Alexandria.
Jason McNally did an excellent job managing the service
Jason McNally did an excellent job managing the service on my BMW 528xi. The technical execution was also superb. I noticed a very positive difference immediately. I have returned to using the BMW dealer to service my cars.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with Jason and our service team. We’re glad to hear the technical work made a noticeable difference and that you’ve chosen to continue trusting us with your BMW.
Daniel Braslavskiy, the people in driveway and the loaner
Daniel Braslavskiy, the people in driveway and the loaner car staff were very prompt, courteous and attentive! I just wish your phone service e was better.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words about Daniel and our team’s service! We appreciate the feedback regarding phone service and are always looking for ways to improve.
A competent professional organization.
A competent professional organization. They do quality work. I’ve been happy with their service since I bought my car in 2017
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your continued trust since 2017. We’re glad to hear you’re happy with the quality service provided. We look forward to supporting you and your vehicle for years to come!