Reviews
Dave Hoffman, Ryan Hunter, Matt Vetter, Jamie Branch and everyone here ALWAYS treats me like I am the ONLY one that matters. It feels more like a family than a dealership. Everytime I go in for service with either Toyota I own, I always leave feeling better than when I came in, (which is usually just the opposite from most service departments I have been to). From Ryan Hunter managing the exceptional sales department to Dave Hoffman and his Elite service team, I feel VALUED. Thank you all at Basil Toyota!
Dave Hoffman, Ryan Hunter, Matt Vetter, Jamie Branch and everyone here ALWAYS treats me like I am the ONLY one that matters. It feels more like a family than a dealership. Everytime I go in for service with either Toyota I own, I always leave feeling better than when I came in, (which is usually just the opposite from most service departments I have been to). From Ryan Hunter managing the exceptional sales department to Dave Hoffman and his Elite service team, I feel VALUED. Thank you all at Basil Toyota!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dave Hoffman, Ryan Hunter, Matt Vetter, Jamie Branch and everyone here ALWAYS treats me like I am the ONLY one that matters. It feels more like a family than a dealership. Everytime I go in for service with either Toyota I own, I always leave feeling better than when I came in, (which is usually just the opposite from most service departments I have been to). From Ryan Hunter managing the exceptional sales department to Dave Hoffman and his Elite service team, I feel VALUED. Thank you all at Basil Toyota!
Dave Hoffman, Ryan Hunter, Matt Vetter, Jamie Branch and everyone here ALWAYS treats me like I am the ONLY one that matters. It feels more like a family than a dealership. Everytime I go in for service with either Toyota I own, I always leave feeling better than when I came in, (which is usually just the opposite from most service departments I have been to). From Ryan Hunter managing the exceptional sales department to Dave Hoffman and his Elite service team, I feel VALUED. Thank you all at Basil Toyota!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Fast and efficient. Very professional with a comfortable waiting area. Took less than an hour to complete service on my vehicle
Fast and efficient. Very professional with a comfortable waiting area. Took less than an hour to complete service on my vehicle
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The staff was very helpful. They were patient; worked with me on a few points regarding the vehicle; the sale was quick and efficient; they followed up on getting me an item for the vehicle after the sale; and, basically, they gave me everything I needed. A+
The staff was very helpful. They were patient; worked with me on a few points regarding the vehicle; the sale was quick and efficient; they followed up on getting me an item for the vehicle after the sale; and, basically, they gave me everything I needed. A+
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
We are so glad you found our staff helpful and patient! We are grateful to have you as a customer!
I was nervous about getting into a car loan again because I was not planning on needing a new car but Ken was able to keep working to find a payment I was comfortable with so I could purchase my dream car.
I was nervous about getting into a car loan again because I was not planning on needing a new car but Ken was able to keep working to find a payment I was comfortable with so I could purchase my dream car.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for trusting us Lisa! We are so glad Ken was able to help you otu!
I was nervous about buying a vehicle but the staff made it so easy and convenient!
I was nervous about buying a vehicle but the staff made it so easy and convenient!
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are so glad our staff eased your nerves Stephanie!
Zack Z and Rob F were both very respectful , courteous, good and knowledgeable sales men. They attended to me and made me enjoy the buying experience of my new 2026 Toyota RAV4 XLE Premium. From Celestine!
Zack Z and Rob F were both very respectful , courteous, good and knowledgeable sales men. They attended to me and made me enjoy the buying experience of my new 2026 Toyota RAV4 XLE Premium. From Celestine!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We are so glad that Zack & Rob took great care of you!
Got my dream from them (Dodge challenger). Very friendly people. Best experience I’ve had buying a vehicle. Took care of everything in a couple hours and got to drive car home same day.
Got my dream from them (Dodge challenger). Very friendly people. Best experience I’ve had buying a vehicle. Took care of everything in a couple hours and got to drive car home same day.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We are so happy you found your dream car at Basil! Enjoy!
They will not mistreat you. I had northtown tell me service would be covered by warranty and then hit me with a $250 bill for an alignment.
They will not mistreat you. I had northtown tell me service would be covered by warranty and then hit me with a $250 bill for an alignment.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5 stars! Basil will always treat our customers right!
It was a hassle free buying experience when we bought the used Audi TT from Basil Toyota in Lockport NY! The salesman Josh was very knowledgeable and answered all of our questions!
It was a hassle free buying experience when we bought the used Audi TT from Basil Toyota in Lockport NY! The salesman Josh was very knowledgeable and answered all of our questions!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Marranca for being a great customer!