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2024 consumer dealer award
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2024 consumer dealer award

Reviews

(801 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Chevrolet of Orchard Park from DealerRater.

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Matt is great to work with understands all my needs and

Matt is great to work with understands all my needs and is very easy to work with

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Chris and staff were excellent keeping me updated on the

Chris and staff were excellent keeping me updated on the work required and completed on my truck.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Jeremy our salesman found the exact car we were looking

Jeremy our salesman found the exact car we were looking for and went above and beyond taking care of every detail so we did not have to spend all day at the dealership picking up our new Equinox RS.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Sales man Nico was great very helpful greeter was not

Sales man Nico was great very helpful greeter was not very miserable seems like we bothering her

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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After working at auto dealerships for 30 years, everytime

After working at auto dealerships for 30 years, everytime im at west Herr Chevy/op, nick and Cory and everyone I come in contact with is friendly, and have a genuine interest in me and my car. I always go there and will continue with my new vehicle. Thanks!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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The dealership was clean.

The dealership was clean. The people were friendly and they bent over backwards to meet my needs for a new vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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They were not willing to work with me regarding the value

They were not willing to work with me regarding the value of my trade-in, nor the price of the car I was looking at. I got the run around, talking to many different people without getting an answer. I was told they would call me but they took hours and even days to finally get back to me, and still couldn't help.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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John and.

John and. Matt could not have done anymore to make my purchasing of our vehicle better.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Chris was great very helpful thank you for your help with

Chris was great very helpful thank you for your help with this matter will keep you in mind !!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Alisha was helpful from the moment I contacted her!

Alisha was helpful from the moment I contacted her! Dealership is great, the deal took no time at all!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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