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2024 consumer dealer award
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2024 consumer dealer award

Reviews

(801 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Chevrolet of Orchard Park from DealerRater.

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Service was excellent!

Service was excellent! On time and done professionally. Updates were performed as needed, tires rotated, and oil changed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Brian was excellent to work with, spun good numbers.

Brian was excellent to work with, spun good numbers. Very accommodating and worked around my schedule.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Waiting room is bright and clean and filled with

Waiting room is bright and clean and filled with amenities. My advisor Adam was super great in explaining the service that needed to be done. The guys helping me get out of the car were of great assistance. Not sure yet about the repair work but I’m sure the car is completely fixed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Wonderful and stress free process from start to finish.

Wonderful and stress free process from start to finish. Fantastic deal was just the icing on the cake. I would highly recommend to family and friends!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Everyone at West Herr was very helpful and friendly.

Everyone at West Herr was very helpful and friendly. I was very satisfied with my experience there

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Damien Raymond was knowledgeable,professional and

Damien Raymond was knowledgeable,professional and friendly. I didn’t go to dealership thinking I would be leaving in a 2025 equinox but I did! He made the experience go very smoothly and was a true pleasure to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Wonderful atmosphere, nice people, very happy to help

Wonderful atmosphere, nice people, very happy to help with everything you could possibly need. Go bills

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Derrick in service took my vehicle in to get looked at

Derrick in service took my vehicle in to get looked at and fixed the same day. Very polite and genuine with my concerns. Gave me a real expectation on if it would be fixed the same day. Very professional with explaining what could be possibly wrong.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great service very clean space sales rep very

Great service very clean space sales rep very knowledgeable and responsive to questions easy use of online technology

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great service try and take care of the situation as best

Great service try and take care of the situation as best they can very helpful and direct about your vehicles needs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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