Reviews
Walter Chmura
Woodfield Lexus is my trusted partner when servicing my Lexus RX300. Tonya Plutz and her service team always performs a ten star job every time I have taken my Lexus RX300 in for service. I have been a Woodfield Lexus customer since 2004. Keep up the great work!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are thrilled to assist in keeping your vehicle in top running condition. Thank you for being our long time loyal customer, Walter!!!
it was fine, except
When i picked up my car and I had a question about how to adjust the 'exit' setting, there was nobody around to help me...Then the car valet said it couldn't be changed, but i'd rather have heard it from someone with a little more experience.
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We apologize for your dissatisfaction. At times, all technology specialists can be busy. I see you mentioned Helen, she is trained in the technology and should have the correct answer. If we can further assist with this, please contact Derek, Technology Manager at 847 882-0200.
It has always been excellent
This was my 8th car bought from them and they have always provided the best sales experience. I have always bought my cars from Bob Schmerler and Bob has gone out of his way to get the exact car, color and interior that we wanted. The whole sales force is excellent. We went from a 2011 RX450h to a hard to find 2020 RX 450hl. They got us the exact car we wanted, at a good price and got us an excellent price for our trade in.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are thrilled to have you as our long time loyal customer! Glad we were able to help in finding the exact car! Hope you are enjoying your new vehicle and wish you many happy miles!
Nice people ! Fast and polite , make bringing car in for...
Nice people ! Fast and polite , make bringing car in for service a breeze , in and out in no time . Easy to schedule , explain everything . Best around
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts on servicing with us! We are thrilled to have you as our loyal customer!
Exceptional dealership to do business with. Great...
Exceptional dealership to do business with. Great experience overall and will highly recommend them to all my friends and family members. I will not go anywhere else.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for being our loyal customer and for sharing your thoughts on working with us!
I had been looking for months
Fred saw me looking at the RX selections in the lot and introduced himself. His personable approach to the test drive and the absolute high quality of the car sold me then and there. Two days later we negotiated a trade in price for my 2013 and I left with the deal I was hoping for. I will definitely look to Woodfield for my next purchase. Caryn is completely versed in making the finances work and a pleasure to deal with, too!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks again for your purchase and for sharing your experience. We hope you are enjoying your new car and wish you many happy miles!
Great experience
I know it's a car lot, but it was difficult finding a place to park. I wound up back by the car wash. Other than that, it was a great experience. Pat Chan, the sales consultant, was friendly and knowledgeable and took me on a great test drive. Derrick walked me through the tech, making everything easy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks again for your purchase and for sharing your experience. We hope you are enjoying your new car and wish you many happy miles! We look forward to working with you on your auto needs for many years to come. Sorry for the lack of parking!
2016 GS350F AWD
Totally happy with my experience. The people at Woodfield Lexus could not be more helpful and accommodating.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you again for your purchase and for sharing your thoughts, Gary! We hope you are enjoying your new car and wish you many happy miles!
Great experience and great team they have. They listened...
Great experience and great team they have. They listened and made me as comfortable as possible. I would recommend this dealer as one of the best one.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are thrilled to have you part of the Woodfield Lexus family, Marco! Thanks again for your purchase and for sharing your experience. Hope you are enjoying your new car and wish you many happy miles!
Excellent service. Each and every time my Lexus is...
Excellent service. Each and every time my Lexus is handled with care and importance. They make excellence a priority and I like that very much
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled to have you as our loyal customer, Glenda! Thanks for sharing!