Reviews
Good Practice
This is my 17th years having my car served at Woodfield Lexus with high level of satisfaction with all the service advisors. I must note that Mr. Mandeep Mangat has achieved the level of 'know your customer and know your customer's car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for being our long time loyal customer! We look forward to assisting you with your auto needs for 17 plus years to come. Thanks for sharing!
flat tire
excellent - except for the young man who asked me if I had an appointment for my flat tire - he may need some more guidance -
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your input. You are right! More training is in the process. Thanks for being our customer, Kimberly!
Garry Kogan was very good to work with. He gave us...
Garry Kogan was very good to work with. He gave us several options and explained the advantages of each. Garry was very thorough and professional. We will recommend him if any of our friends expresses interest in a Lexus.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks again for your purchase and we appreciate your review and referrals. Hope you are enjoying your new car and wish you many happy miles!
Mustafa treated customers with utmost respect honestly...
Mustafa treated customers with utmost respect honestly is a very good person very friendly and helpful . Even after I bought the car he still answer all my questions and my concerns, thank you my friend I wish you the best .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your purchase and for sharing your experience, Majid! We are always here to assist you with all your auto needs. Hope you are enjoying your new car and wish you many happy miles!
Review on Mustafa Dagoglu
We recently purchased a pre-certified car from Mustafaa. We were very pleased working with him. He went out of his way to go to the inventory to find a car that matched what we wanted. He was professional & pleasant to work with. He followed up with us to make sure that we were satisfied with everything. It made for a very pleasant buying experience. We have been buying Audi’s. For the last 12 years and we have now come back to Lexus.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are thrilled to have you back!!! Thanks again for your purchase and for sharing your experience. We hope you are enjoying your new car and wish you many happy miles!
Service
The sales and service team at Woodfield Lexus are the best in the business. Absolute professionalism in every department.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for the wonderful review! We appreciate you as our customer and will continue to do our best in assisting you with all your auto needs!
Great experience, everyone was very helpful, expert and...
Great experience, everyone was very helpful, expert and patient with me 😀 everyone was nice and friendly. I will recommaned this location to all my friends. Thank you All.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for being our customer and for sharing your experience!!!
Lexus 2015.
Tammy Sage and Helen are like my vehicle angels....love them....
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for sharing your kind thoughts, Pat! We are thrilled to have you as our customer!
Schaumburg Lexus Quick Car Wash
Was just in for a quick wash. It took 10 minutes for a technician to approach me, and there were several standing there talking to each other/on their phones. The exterior wash was quick and thorough. I would have liked the interior to have been vacuumed, even without a full interior detail. The waiting area was excellent and comfortable. I will return.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind review, Mark! Please, next time ask and if it is not real busy they will be happy to do a interior vacuum. Otherwise, things get so backed up and customers are not happy. We appreciate you as our customer!
Woodfield Lexus gives the best service !
I've been taking my car to Woodfield Lexus for a few years now and always drive away feeling very confident that my car was cared for by the best mechanics. The Lexus staff, especially Mike Evans and Tonya, - thank you for making my trips to Lexus always very pleasant.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for being our loyal customer, Irma! We appreciate your support!