Preston Honda

Our son goes to college in the Pittsburgh area and when his Honda Accord needed repairs that required a Honda dealership we were at a loss as to what to do since we live 360 miles away in New York State. A quick internet search and dealership reviews led us to Preston Honda. My husband called the service department and was instantly impressed by their willingness to speak with him, at length, over the phone regarding the issues and then quickly schedule an appointment for the repairs. Service to the car was done quickly and cost of repairs were extremely reasonable! While dealing with the repairs we couldn't but help notice the quality of used cars and prices available at Preston Honda. Ideally we had planned on keeping our Honda Accord for three more years; however, after seeing the prices and having a desire to upgrade to a Honda CRV we entered into a conversation, long distance, with Mark Sanata. He was able to work with us over the phone to come up with some options and then spent a lot of time with our son as he did test drives of a couple of vehicles. He made the process very easy and even came into the office on his day off to finalize the sale with us. Outstanding experience with the service dept and Mark Sanata! Thank you for everything. We will be back!

Had a very enjoyable shopping experience with both Rory and Mark. Appreciated the low pressure and informative approach to your business. Will definitely inform friends and family of the great experience and highly recommend that they visit the dealership when in need of vehicle. Also appreciated Mark and Rory staying past closing and let us take our new car home with us the same day. Thank you both.

The worst used car experience imaginable LIARS: DO NOT TRUST THEM! I recently bought a used Honda Ridgeline in an out of state transaction. I was coming to them from about an hour and a half away in Ohio. They were not helpful from the beginning and ended up lying about services that had been done and would be done to the vehicle I was purchasing. The whole process started out being difficult because they refused to take a deposit to hold it for a few days because I was from out of town. I even offered to make $250 of a $2000 deposit non-refundable in case I did not show up or did not buy it when I came. That was a flat out NO! All other dealers I talked to had no problem with doing this. All that aside, I still purchased the truck at FULL asking price. I did this based on several things including services that had been done and were promised to be done. The first thing was that I was shown a work order/receipt from their own service department. It showed that front and rear rotors and pads had been replaced. I believed this until later when I looked at them. The front pads/rotors had been done as well as the rear pads. No rear rotors were done. They had pitted rust on the outside edge of the rotors and looked worn unlike the fronts that you could see were new. These rotors cost about $200 plus installation. Another thing that happened is that the transmission was going to be serviced. I know that they did do it, however they left it 1.5 quarts low. I know this because I had to drive to the local Honda shop and fill it (when I was supposed to be camping with my friends I NEVER get to see!). But I did not want to mess up my transmission so it had to be done. They also said the vehicle would be detailed. It showed up at my house and it was not even swept out. It was in exactly the same condition that I had seen it in the night before. They were also to fix a mud flap that was loose. Nope, they didn’t do that either. This was all simple things we agreed upon to make the deal. After the car had been delivered and all the problems were realized, I tried to contact JIM GRAHAM the sales manager. He would not return my messages. Then I tried to contact BOB PETERS, the General Manager. It was the same story, no answer to phone calls or voice mail. The only person who would talk to me was Rory Stewart, the salesman. He seemed like he was genuinely trying to help me and was the only good part about the whole experience. However there is only so much he could do. In the end, JIM GRAHAM the sales manager finally answered a phone call and rudely disregarded everything I was saying. He told me that he was going to trust his “chief mechanic” who had been there eight years over ANY CUSTOMER! How bad is that for customer service? I had even sent pictures of the rotors and the transmission fluid that I had added. He told me I could have taken the pictures anywhere. As if I went out and found a Honda Ridgeline and did that. Not only is that insulting, it is ridiculous. He told me that the whole transaction had started off on “negative note”. I assume this was me trying to get them to hold a car for a deposit. Who wants to plan to travel an hour and a half to go see a vehicle they are very interested in but unsure if it will be there? That’s what deposits are for. I have done it before and will probably do it again. Basically in the end I got what I feel is a nice truck at a reasonable price. The problem is that the truck was sold to me based on lies and false promises. That is simply unacceptable and a terrible way to do business. So I am writing this to warn people NOT TO GO THERE FOR ANYTHING! Especially a used car or service work.

The worst used car experience imaginable LIARS: DO NOT TRUST THEM! I recently bought a used Honda Ridgeline in an out of state transaction. I was coming to them from about an hour and a half away in Ohio. They were not helpful from the beginning and ended up lying about services that had been done and would be done to the vehicle I was purchasing. The whole process started out being difficult because they refused to take a deposit to hold it for a few days because I was from out of town. I even offered to make $250 of a $2000 deposit non-refundable in case I did not show up or did not buy it when I came. That was a flat out NO! All other dealers I talked to had no problem with doing this. All that aside, I still purchased the truck at FULL asking price. I did this based on several things including services that had been done and were promised to be done. The first thing was that I was shown a work order/receipt from their own service department. It showed that front and rear rotors and pads had been replaced. I believed this until later when I looked at them. The front pads/rotors had been done as well as the rear pads. No rear rotors were done. They had pitted rust on the outside edge of the rotors and looked worn unlike the fronts that you could see were new. These rotors cost about $200 plus installation. Another thing that happened is that the transmission was going to be serviced. I know that they did do it, however they left it 1.5 quarts low. I know this because I had to drive to the local Honda shop and fill it (when I was supposed to be camping with my friends I NEVER get to see!). But I did not want to mess up my transmission so it had to be done. They also said the vehicle would be detailed. It showed up at my house and it was not even swept out. It was in exactly the same condition that I had seen it in the night before. They were also to fix a mud flap that was loose. Nope, they didn?t do that either. This was all simple things we agreed upon to make the deal. After the car had been delivered and all the problems were realized, I tried to contact JIM GRAHAM the sales manager. He would not return my messages. Then I tried to contact BOB PETERS, the General Manager. It was the same story, no answer to phone calls or voice mail. The only person who would talk to me was Rory Stewart, the salesman. He seemed like he was genuinely trying to help me and was the only good part about the whole experience. However there is only so much he could do. In the end, JIM GRAHAM the sales manager finally answered a phone call and rudely disregarded everything I was saying. He told me that he was going to trust his ?chief mechanic? who had been there eight years over ANY CUSTOMER! How bad is that for customer service? I had even sent pictures of the rotors and the transmission fluid that I had added. He told me I could have taken the pictures anywhere. As if I went out and found a Honda Ridgeline and did that. Not only is that insulting, it is ridiculous. He told me that the whole transaction had started off on ?negative note?. I assume this was me trying to get them to hold a car for a deposit. Who wants to plan to travel an hour and a half to go see a vehicle they are very interested in but unsure if it will be there? That?s what deposits are for. I have done it before and will probably do it again. Basically in the end I got what I feel is a nice truck at a reasonable price. The problem is that the truck was sold to me based on lies and false promises. That is simply unacceptable and a terrible way to do business. So I am writing this to warn people NOT TO GO THERE FOR ANYTHING! Especially a used car or service work.

My husband and I came to Preston Honda cautiously optimistic about the likelihood of getting financed. Our credit situation is "special" to say the least. Paul battled it out with lenders while Kurt stuck by us, reassuring and entertaining us. One GIANT headache for Paul later and a few hours spent by Kurt pacing with us....an offer was negotiated that we could make work. These gentlemen went all out for us. We are more than pleased with our purchase. My only regret is the fish Kurt didn't reel in as he spent half of his day off with us. Thanks Guys! The Kimmel"s

At age 74 I have purchased or leased many vehicles. I am very impressed with the courtesy and professionalism demonstrated by Kurt Abraham and Valerie Villani. They made the experience an enjoyable one and I would not hesitate to recommend them to anyone.

We decided on a whim to purchase a new car. We went through the Internet, got a great deal and couldn't pass it up! Everyone we worked with was warm and friendly. A no pressure sale. The car was ready when promised, and the delivery went smoothly. The only painful part was signing all of the paperwork! Would recommend Preston for your next car!

Kurt Abraham took the stress out of our vehicle buying experience. He went out of his way to offer us a very competitive price on the CR-V we were hoping to purchase. His knowledge of the vehicle and his insights were most helpful. Valerie Villani did a superb job in the financing department. They were both cordial and easy to work with - even after hours as they completed the sale. This dealership knows how to take cues from the customer, offering gentle guidance rather than high pressure tactics. They are willing to do the extra work to assure the customer's satisfaction. Five stars to Preston Honda for "going the extra mile" and making our purchase a great experience!

I had a budget and they didn't try and make me spend more then i wanted too. everyone was extremely friendly and pleasant to talk too. would buy from them again!

Paul was by far the best sales rep we have ever worked with. He helped my wife find the car she wanted and made the buying processes easy.