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JM Lexus

(9,647 reviews)
Sales hours: 11:00am to 6:00pm
Service hours: 9:00am to 3:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 11:00am–6:00pm 9:00am–3:00pm
2024 state dealer award
View 12 awards
2024 state dealer award 2023 state dealer award 2015 national dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2015 consumer dealer award

Reviews

(9,647 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of JM Lexus from DealerRater.

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It was a great experience—smooth and stress-free.

It was a great experience—smooth and stress-free. Daniel Wilson was my contact person for the sale. He was honest, professional, and incredibly easy to work with. He listened to what I wanted, and I bought the first car he showed me because it was exactly what I asked for. I appreciated how straightforward and trustworthy he was. I wouldn't hesitate to buy from him again or recommend him to anyone looking for a car.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

We're delighted to hear that Daniel made your experience at JM Lexus smooth and stress-free. It's wonderful to know he provided honest and professional service, helping you find the perfect car on the first try! Thank you for recommending us, we look forward to assisting you again in the future!

JM Lexus was a great car buy experience.

JM Lexus was a great car buy experience. My sales associate, Donald Norton , was very professional and excellent to work with.

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Wayne, we're delighted to hear that Donald provided you with a professional and excellent experience at JM Lexus. Thank you for choosing us!

Super welcoming environment.

Super welcoming environment. Rod definitely made my experience. He did everything with a smile! Looking forward to working with him in the future!

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

John, we're delighted to hear that Rod made your experience at JM Lexus so enjoyable! We look forward to seeing you again in the future. Thanks for sharing your feedback!

I had a very positive car-buying experience at JM Lexus!

I had a very positive car-buying experience at JM Lexus! I was treated with exceptional care, from my first contact with the sales coordinator, Shay Wagner, all the way through my purchase, working first with Steve McNeely, Purchase Manager, and then Zaharias Taylor, Sales Manager. The last time I bought a car was 12 years ago, and Zach was very patient with my questions and educating me on the different options available today. I even got follow up calls from one of the sales Team Leads to make sure all my questions were answered and to find out if there was anything else I needed. Working with Zach, I feel I had a partner in the process, and not just a salesperson.

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear that your car-buying experience at JM Lexus was so positive and supportive! Our team, including Shay, Steve, and Zacharias, strives to provide exceptional care throughout the process. We're glad you felt like a partner in this journey—enjoy your new vehicle!

JM is family forever / exudes Amazing Customer Service!

JM is family forever / exudes Amazing Customer Service! My sales advisor was so Professional- Arly!

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for leaving JM Lexus a five-star review and congrats on your new ride! We'll pass your kudos along to Arly and the team. Safe travels!

Top quality dealership.

Top quality dealership. Couldn’t ask for more. Reggie Leo was excellent in providing knowledge and helping us find the vehicle that was right for us. You also know that they will provide all services needed for your vehicle if you are ever in an accident or need anything else. This is a big plus. Definitely recommend.

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for the glowing review! We're delighted to hear that Reggie Leo and our team at JM Lexus provided top-notch service. We appreciate your recommendation and look forward to assisting with any future needs!

Jonathan was absolutely tremendous.

Jonathan was absolutely tremendous. He kept me appraised of everything. The car wasn’t at the dealership. It was being built that he called me quite a few times, so let me know how the progress was doing. Then he let me know when it was at the port. He kept me very up-to-date and knowledgeable about everything that was going on and then when I have the car came in, he sat with me and went through everything as an 82-year-old woman I needed somebody to explain all the new stuff to me and he did a fantastic job.

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We're delighted to hear that Jonathan provided such attentive service and kept you informed throughout the process at JM Lexus. It's wonderful knowing he took the time to ensure you were comfortable with all the new features of your car. Enjoy every moment in your new ride!

It is very well organized, and people go out of their way

It is very well organized, and people go out of their way to help you

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

There is nothing better than a great review. Thanks for giving JM Lexus your business!

Had service and then leased a new car.

Had service and then leased a new car. Everyone at JM was so helpful with everything we did at JM. I highly recommend JM for all your auto needs! I especially enjoyed dealing with Daniel Wilson and Sheldon Brown at JM Sales! Thanks for all your help.

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for the glowing recommendation! We're delighted to hear that Daniel Wilson and Sheldon Brown provided exceptional service during your visit at JM Lexus. Enjoy your new lease, and we look forward to assisting with any future auto needs!

Our experience with all of the salespeople we met was

Our experience with all of the salespeople we met was very pleasant. From Danielle, our initial contact to Paul Mompremier and Long C. Paul M. was extremely pleasant and patient in the entire sales process. Long G.'s contribution to the experience was also key in resulting in this positive experience. Thank you, JM Lexus, for providing quality staff.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Dafreed, we're delighted to hear that Danielle, Paul, and the team made your experience here at JM Lexus so pleasant! Thank you for recognizing their efforts and sharing this wonderful feedback with us. Enjoy your new vehicle!