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JM Lexus

(9,647 reviews)
Sales hours: 11:00am to 6:00pm
Service hours: 9:00am to 3:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 11:00am–6:00pm 9:00am–3:00pm
2024 state dealer award
View 12 awards
2024 state dealer award 2023 state dealer award 2015 national dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2015 consumer dealer award

Reviews

(9,647 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of JM Lexus from DealerRater.

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The service guy Mr Glen is wonderful!

The service guy Mr Glen is wonderful! But… the sales manager Mr Erick is not good. Was not nice the way Mr Erick was talking to me about trade in my car. I have a great credit and my car has lower mileage on it.

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  • Overall experience 4.0
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  • Shopped for a new car
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Dealer response

Ana, thank you for sharing your feedback. We're glad to hear Mr. Glen provided wonderful service at JM Lexus, but we're sorry to learn about your experience with Mr. Erick. Your comments are important and will be addressed with our team to ensure we improve moving forward!

I had an outstanding experience with my salesperson and

I had an outstanding experience with my salesperson and the dealer over all. The experience was exactly as I expected.

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  • Overall experience 5.0
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Dealer response

We're delighted to hear that your experience with our team at JM Lexus met your expectations! Thank you for choosing us, and we hope to see you again in the future.

Steve and team make the process so easy.

Steve and team make the process so easy. Steve is always a pleasure to work with and his follow up is appreciated and valued. Thank You Steve!

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  • Overall experience 5.0
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  • Shopped for a new car
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Dealer response

Tom, we're delighted to hear that Steve and the team made your experience at JM Lexus smooth and enjoyable. Thank you for sharing this positive feedback!

Expert service.

Expert service. Very polite and efficient. I have been coming here for twenty years and have leased 10 cars

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  • Overall experience 5.0
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  • Came in for service or repair
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Dealer response

Thank you for your loyalty and kind words about our team at JM Lexus! We're delighted to have served you over the years and look forward to continuing this relationship.

March 6 all is well with my purchase.

March 6 all is well with my purchase.Thanks for your patience and kindness you're very professional I hope every sales manager likes you ! Paul Mompremier

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  • Overall experience 5.0
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  • Came in for service or repair
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Dealer response

Yvelyne, we're delighted to hear that Paul made your experience at JM Lexus a positive one. Thank you for the kind words, and enjoy your new purchase!

JMLexus is very professional and respectful of your time.

JMLexus is very professional and respectful of your time. The process of buying a car was very efficient

Rating breakdown (out of 5):
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  • Overall experience 5.0
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Dealer response

We're delighted to hear that your car-buying experience at JM Lexus was both professional and efficient. Thank you for choosing us, and we hope you're enjoying your new vehicle!

First time at the Margate outlet and the experience was

First time at the Margate outlet and the experience was very good, the sales representative was very helpful and informative.

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  • Overall experience 5.0
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  • Shopped for a used car
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Dealer response

Cassius, we're delighted to hear that your first visit to JM Lexus was a positive one! Our team is always here to help and provide the best experience possible. Thanks for sharing your feedback!

Best Lexus experience I have ever had, this is my fifth

Best Lexus experience I have ever had, this is my fifth Lexus. Sales Associate Steve McNally made this easy, quick and all over the phone! The purchase and trade in was completed in one hour 😀

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  • Overall experience 5.0
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Dealer response

Stewart, we're delighted to hear that Steve McNally made your fifth Lexus purchase a breeze at JM Lexus! Thank you for sharing your experience with us. Enjoy the new ride!

Steve was amazing!

Steve was amazing! Always so helpful and knowledgeable. Makes the car buying process the way it should be

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  • Overall experience 5.0
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Dealer response

William, we're delighted to hear that Steve made your car buying experience smooth and enjoyable at JM Lexus. Thanks for the kind words!

Overall great experience.

Overall great experience. Steve McNeely made the process painless and was very helpful and knowledgeable from start to finish.

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  • Overall experience 5.0
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  • Shopped for a new car
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Dealer response

Trey, we're delighted to hear that Steve made your experience at JM Lexus smooth and informative. Thank you for sharing this positive feedback!