Skip to main content

JM Lexus

(9,655 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 11:00am–6:00pm 9:00am–3:00pm
2024 state dealer award
View 12 awards
2024 state dealer award 2023 state dealer award 2015 national dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2015 consumer dealer award

Reviews

(9,655 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of JM Lexus from DealerRater.

Want to share your experience with this dealership?

Write a review

JM Lexus is a very customer friendly and helpful

JM Lexus is a very customer friendly and helpful dealership. We have purchased several cars from them. Our salesman Steven was very professional and efficient.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your continued trust in JM Lexus! We're delighted to hear that Steven provided professional and efficient service during your recent purchase. We look forward to assisting with any future car needs!

We consistently go to JM Lexus for our vehicles.

We consistently go to JM Lexus for our vehicles. The staff is professional kind, and very knowledgeable. The process is Streamlined in favor of the customer. We enjoy the vehicles comfortable luxury as well as it’s affordability along with its long lasting capabilities. Mr. Daniel L Wilson was easy to work with and a big asset to the JM Lexus team

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your continued trust in JM Lexus! We're delighted to hear that our team, especially Mr. Daniel L Wilson, has made your experiences enjoyable and seamless. We appreciate the kind words about our vehicles' comfort and affordability too!

I recently had the pleasure of visiting JM Lexus for my

I recently had the pleasure of visiting JM Lexus for my car's first maintenance, and I was blown away by the exceptional service I received. It was a seamless process from my initial contact with Pedro Diaz ( sales) who assisted me in scheduling a last minute appointment to arriving at the service area. Everyone I encountered was professional, courteous, and attentive to my needs. The service advisor, Carlos Nunez was knowledgeable, professional, and cordial. A true pleasure to say the least. The work was completed efficiently and to a high standard. However, what really impressed me was the extra effort Carlos and staff put in to ensure my car was clean and ready for me in a very timely manner. I highly recommend JM Lexus for seamless and outstanding services.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Leidy, thank you for sharing your experience with us! We're delighted to hear that Pedro and Carlos provided exceptional service during your visit at JM Lexus. We appreciate the recommendation and look forward to serving you again in the future!

Carol Bruce and Marlene Schloss provided excellent

Carol Bruce and Marlene Schloss provided excellent service and they were extremely accommodating during the entire car buying process. I purchased the car virtually without any hassle or delays, all thanks to Carol and Marlene i started the process with an inquiry and Marlene immediately reach out to me and placed me in the professional hands of Carol. Carol was very responsive and able to get answers to all of my questions and was the reason why I decided to purchase from JM Lexua. I would highly recommend JM Lexus due to the outstanding staff and service that Carol provided during the buying process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with Carol and Marlene at JM Lexus! We're delighted to hear that their excellent service made your virtual car buying process smooth and hassle-free. We appreciate the recommendation, and we're here if you need anything in the future!

Highly recommend Sheldon and the team @ JM Lexus.

Highly recommend Sheldon and the team @ JM Lexus. Excellent service and straightforward. Great experience and will definitely shop there for our next Lexus. AMDG

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Sheldon and the team provided you with excellent service at JM Lexus! Thank you for recommending us, and we look forward to assisting you with your next Lexus purchase.

Loved the dealership… top rated facility and Sales

Loved the dealership… top rated facility and Sales managers! Carol & German helped me thru the buying process. I am happy with my new car and look forward to returning to JM Lexus for service. Carol was knowledgeable and pleasant and I would recommend her to others anytime!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that Carol and German made a great team. Thank you for commending their efforts! We look forward to assisting you with future service needs here at JM Lexus.

Consumer response

Thanks Carol & German for your help and courtesy as I purchased my Lexus RX 350 a few days ago! You made the experience pleasant!

We were greeted and checked in promptly even though it

We were greeted and checked in promptly even though it was a busy day. Luis, the service representative facilitated getting information from another previous service dealer in North Florida. He advised us about the service needed, time needed and cost, While there we walked over to new car section and we were greeted there. While looking at the new cars we ran into Steve McNeely who has helped us a number of times in the past. He is a pleasure to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience at JM Lexus! It's great to hear that Luis and Steve provided excellent service during your visit. We appreciate your kind words and look forward to assisting you again in the future!

Dan Phillips always goes above and beyond to make your

Dan Phillips always goes above and beyond to make your experience exceptional. Highly recommend him and JM Lexus.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Dan has provided an exceptional experience for you at JM Lexus! Thank you for the high recommendation and support.

We have always had good experiences at JM Lexus.

We have always had good experiences at JM Lexus. Working with Eric Rodgers was exceptional. His professionalism and attention to our needs was outstanding. We recommended him to friends who also had a successful purchase. Thank you JM and Eric

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with Eric and the team at JM Lexus! We're delighted to know that his professionalism made a difference, and we appreciate your recommendations. Looking forward to serving you again in the future!

My new car was ready for me on time when promised.

My new car was ready for me on time when promised. It’s easy to make service appointments. Appointments are always taken on time and service is very good.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that your experience with JM Lexus was smooth and punctual. Thank you for sharing your positive feedback!