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INFINITI of Scottsdale

(741 reviews)
Visit INFINITI of Scottsdale
Sales hours: 10:00am to 6:00pm
Service hours:
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Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–8:00pm 7:30am–6:00pm
Wednesday 8:30am–8:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–8:00pm 7:30am–6:00pm
Saturday 8:30am–7:00pm 8:00am–4:00pm
Sunday 10:00am–6:00pm Closed
2023 state dealer award
View 8 awards
2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (480) 389-2396 (480) 389-2396
Used (480) 389-2402 (480) 389-2402
Service (480) 389-3463 (480) 389-3463

Reviews

(741 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Scottsdale from DealerRater.

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Excellent dealership with which to work. One of the best...

Excellent dealership with which to work. One of the best buying experiences I have had. From the sales people to the sales managers to all the support staff, professionalism abounded.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback!

Fantastic service. Willingness to work with me...

Fantastic service. Willingness to work with me personally was clear and present. Made every concession in an effort to make the process seamless and easy for me as a customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback!

Exceptional customer service and and great communication....

Exceptional customer service and and great communication. Great price on purchased vehicle. Smooth process completed in less than 2 hours. I highly recommend Scottsdale Infinity!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

If I could give more stars I would. This is the 2nd...

If I could give more stars I would. This is the 2nd Infiniti we bought from the dealership and it keeps getting better. After having our Infiniti for 3 years and loving it we decided to buy one for our daughter. James and the manager Tony were amazing help. One of the cars was marked with the price substantially off. Well shocking to me they honored the price. They probably should not have but they did. What a stand up company and staff. Will always continue to buy from them and use the service department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

Luxury speaks for itself!!!

For fourteen (14) years we've been a Customer of Scottsdale, we've never been disappointed. As Service Consultants, John Cady and Andy Morgan have made owning an Infinti a very Pleasurable experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

By far, THE best car buying experience

Loved walking in the doors of a clean and professional establishment. Tinashe was patient and paid attention to my interest then worked diligently to deliver what was requested. Courtney was very thorough with explanations to all questions and lessened the feelings of hesitations regarding the financing process. I left extremely satisfied with my decision to lease a brand new vehicle. I will be back for years to come!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us a positive review!

Seamless buying experience

We just purchased our sixth Infiniti today from Perry. It was a super easy buying experience. He was friendly, knowledgeable, and not at all pushy. We were able to negotiate in good faith and quickly reach an agreement on the car we were looking for. We then dealt with Courtney for financing and purchase of an extended warranty. She was very efficient, patient with answering our questions, and was well versed in the lineup of Infiniti cars both old and new since she is a long term employee. She broke the math down into easy to understand terms. A great experience and I expect we'll come back to Infiniti of Scottsdale to purchase our seventh Infiniti.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us a positive review!

I have leased 3 Cars so far and haven’t been disappointed...

I have leased 3 Cars so far and haven’t been disappointed yet. I will most likely lease another one once this lease is up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback! We are glad we have been able to provide you an excellent experience! We look forward to working with you again!

Well worth it

I hadn't bought a car from a dealer since 1996 because I was always told the buyer loses, but I now have a different understanding after buying from here. Stanley Brown was a very helpful and accommodating salesperson who made me feel like he was looking out for me, and putting my needs above his. I got a fair price after speaking with Lee in finance, and Courtney did a great job with the paperwork and warranty. They took my old car in which was great - no need for me to try to sell it on craigslist in some random location to a stranger. The experience you get by having everything handled in one place, by fully confident people who are skilled at their trade - is well worth it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us a positive review! We are glad our team helped you have an excellent experience!

I have been a customer of INFINITI of Scottsdale for over...

I have been a customer of INFINITI of Scottsdale for over 14 years. Customer Service is Impeccable, staff is kind; and, knowledgeable, and Extreme Professionals

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Our reputation is one of our top priorities. Your positive review is what we are always striving for!