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Larry H. Miller Toyota Peoria

(3,268 reviews)
Visit Larry H. Miller Toyota Peoria
Sales hours: 8:00am to 5:00pm
Service hours: 7:00am to 3:00pm
View all hours
Sales Service
Monday 8:00am–7:00pm 7:00am–6:00pm
Tuesday 8:00am–7:00pm 7:00am–6:00pm
Wednesday 8:00am–7:00pm 7:00am–6:00pm
Thursday 8:00am–7:00pm 7:00am–6:00pm
Friday 8:00am–7:00pm 7:00am–6:00pm
Saturday 8:00am–5:00pm 7:00am–3:00pm
Sunday Closed Closed
2020 consumer dealer award
View 4 awards
2020 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (480) 781-4562 (480) 781-4562
Used (480) 787-0707 (480) 787-0707
Service (480) 800-2612 (480) 800-2612

Reviews

(3,268 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Larry H. Miller Toyota Peoria from DealerRater.

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Great Service

Chris my service writer is great at explaining the repairs, what is necessary & what's not. I feel I can trust him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks so much for your review Becky! I am so pleased that you were happy with your service appointment! I will make sure Chris hears about your kind review! Jay Carley, General Manger

Sales & Service

Scott Hallowell is the best Service rep at LM Toyota. He is always available when called and has the answers to all my questions. Has become a reliable go to when needed

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thanks so much for your review! I am so pleased to hear that you have been impressed with Scott! I will make sure to pass along your kind words to him! Jay Carley, General Manager

New Camry Hybrid

I left dealer on 8/15/15 with new Camry Hybrid. Got to store and car would not start. I was panicked and called dealer multiple times for help but mainly got transferred to voice mails (x 4). The car could not be started with verbal guidance from service dept, either. 'Waited half an hour in 120 degree heat and finally, it started and I got home. In my mind, I had just traded a very dependable Camry for a host of nightmarish problems. My job does not allow me to get to the dealer often, as my hours are long. I just panicked! I would like to apologize to your staff for my behavior, as I was shouting into the phone and feeling quite desperate. No family in the state and afraid of being stranded. There is no excuse for treating your staff the way I did, however, and I am sorry. please extend this apology to them. I have always been happy with your dealership and this is my second purchase with you.I look forward to a good future working relationship with your staff. MD

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your review. We always appreciate feedback. I am very sorry to hear that you were distressed. If you have any further issues please feel free to contact us. Jay Carley, General Manager

Service

Great service...Very quick. Ride home and back to shop during service. Service advisor and shuttle driver very professional

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for leaving us this review Eric! I am so happy to hear that you were impressed with the service on your vehicle! Jay Carley, General Manger

Worth the drive for great service

Todd in the service department was amazing makes getting my car service a trully great experience. I have another toyota dealer 5 min from my house however this service department is wort the extra 15 min drive because the experience is night and day. I will continue to take my car here as their customer service is fantastic.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

I'm so glad that you were pleased with Todd, I will make sure he hears about your review. We are always excited to get feedback. Jay Carley, General Manger

First Service Visit

Prompt and courteous attention. Excellent service. Very friendly people in all departments.. Definitely will continue to use Larry Miller for service on my new Highlander Limited.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thank you for your review! I am so glad that you have been so pleased with our service! I hope you are enjoying your new Highlander! Jay Carley, General Manger

My Wonderful Service Agent

I have been going to Chris Conger for about 5 years now, and he is an excellent service agent. He is very honest, informative, and eager to please his customers. I only go to the dealer about 2 times a year, but Chris always remembers me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

I am so pleased that you have been impressed by our service center and by Chris. He is one of our best. Thank you so much for taking the time to leave us this review! Jay Carley, General Manger

Long Time customer

I live out of state for medical reasons in the summer. Quick trip into town found our Camry needing service. Mike was able to fit me in late that day and I waited in dealer for my oil to be changed. Always a great experience! Julie

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thanks so much for your review Julie. I am so glad we were able to get you in for the oil change while it was convenient. I will pass along your kind words to the service staff. Jay Carley, General Manger

Outstanding service!

Scott has taken care of my vehicle for a very long time. He is always honest and fair, and the quality of the work can't be beat. They also stand behind the work if ever there is a problem, and correct it right away. I won't take my Avalon anywhere else!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for leaving us this review, Nancy! I'm so glad that you are impressed with Scott! We appreciate your feedback and your business very much! Jay Carley, General Manger

Awesome Experiance!

I took my Tundra in for Warranty work on an expensive replacement part and the work was done quickly with no questions asked. The waiting room was comfortable and spacious with WiFi and snacks. Everyone was professional and courteous. Thanks. Daryl S.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thanks so much for leaving us this review! I am so pleased that you were happy with your warranty work. We appreciate your feedback! Jay Carley, General Manger