Reviews
Larry Miller Toyota
In and out in no time for regular maintenance. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Gina, thanks for your review! I'm so glad we were able to get your vehicle taken care of. Jay Carley, General Manager
IF YOU'RE SMART!
My experience was wonderful!! Beyond helpful and was out in no time! If you're looking for a great place, come here!!!!! A++++ Services are the best!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your review! I am so glad you were treated so well in our service center! I will pass along your kind words to the staff. Jay Carley, General Manager
Service is great
My car had issues during the evening so I went in the following day before work. I apologized for coming in without an appointment but Tommy (the asst manager) was very courteous while I explained my issues. It was great to have a courtesy van to bring me to work and bring me home, and Tommy called during the day to explain what repairs were needed. He explained to me in detail what parts needed to be replaced and why. In the two years I've had my car, everyone has been courteous and friendly, and I would not go anywhere else to have my car serviced.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks so much for your review Esther. I am so glad that you had such a great experience with our service center! I will pass along your kind words to the staff. Jay Carley, General Manager
service dept
First service on vehicle. Installed my Bluetooth in a few minutes. Great experience with service department.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Judy, thank you so much for your review! I am so glad that you were pleased with the service department! I hope you will continue to think of us when your vehicle requires service! Jay Carley, General Manager
Jan M.
My husband had recently passed away and I requested extra time to be allowed for my scheduled 6 month Rav 4 check up. The company personnel were very understanding and did not call me for scheduling until after the designated date. That allowed me to take care of out of town relatives and other business with out any extra pressure to set an appointment I certainly did appreciate their consideration and then the quality care I was shown at the time of the appointment. Jan M.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jan, Thank you for your review. I am terribly sorry to hear about your loss. Thank you for providing us with clear guidelines so we were able to maintain a respectful distance in this terrible time. Jay Carley, General Manager
Service for my RAV4
From the minute I got there until I left I was treated as a valuable customer. My service Advisor kept me informed along the way. He was kind and courteous The facility is clean and other peoe were helpful My car was serviced. And repaired with out any problems and the price is what I was told it would be.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for you review Susan! I am so glad that the service department treated you with respect, and valued your time as a customer! I will pass along your review to the staff. Jay Carley, General Manager
Professional, Effecient & Fast
My Prius was serviced and washed before wife and I finished lunch. Rick Emerson did his usual exceptional job! Thanks again Rick....Why is Rick, Brittany, Jeremy, and Mike all listed as "Others?" I believe they deserve proper recognition as team members "Other" sounds like expendable employee's. "Customer Service Rep's" or "Service Writers" any appropriate title sounds more professional than "OTHER" ....."What do you do for a living Jeremy?" "Oh, I'm a OTHER at Larry Miller Toyota."..."A What?"
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to review our service center! I'm so glad you have been impressed with our team. I will make sure to pass along your review to them. Jay Carley, General Manager
Excellent service
Amanda is my customer service rep who is very professional. Great experience taking my Toyota here. She explains eveything as simply as possible. The service is always performed in a timely manner.
- Customer service —
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much for your review! I am so glad you have been impressed with our service center. We strive to provide excellent service every time. I hope you will continue to think of us when your vehicle requires service. Jay Carley, General Manager
How much is enough?
I would of rather of sent this to Gail Miller but that appears to be impossible So here it is I am sending a copy of an e-mail that I sent to your company Total Auto Care so that you know that this type of legal theft has to stop if you chose to ignore me and hope that I will just go away you may want to contact Stephen Wade and ask him how that's working for him. Can I ask you how much is enough it says that your Dad was worth almost a HALF BILLION DOLLARS and yet you still feel it's necessary to take advantage of consumers? It's because of greedy amoral people like you that our country is in predicament it is. And please don't try and justify your actions by telling us much you give back to the community because it's easy to give when it's not really your money. Just so you know I'm going to post this on Facebook so that everyone can see how you react to this issue so choose wisely and remember you’re being watched. You don't know me but Stephen Wade does. I hope you don't operate the same way he does. I will give you the benefit of proving to me that your ID and Auto theft product isn't the same as Kornerstone Administrative Services Autoshield Theft Protection but so far it appears to be the exact same thing. And since I got your information by calling the number that was etched on a car that Stephen Wade is trying to sell I can already see a problem. The problem is that the windows are being etched before the product is being agreed too and this leaves the door open for dishonest behavior by the dealers. I know from experience that this behavior is very common place at least with Stephen Wade and probably with all dealers. So if you want to find out how much of a pain in your pocket book I can be then just allow this to continue I'm sure Stephen Wade and Kornerstone can explain what I mean. I'm not telling you that you can't offer this product I'm just saying the windows shouldn't be etched until the deal is agreed too. I'm going to contact Gail Miller and share this e-mail with her so I can find out if she truly cares about the consumer or not. So you may want to rethink how you and the dealers handle this problem. David Johnson auto shield 2.jpg This is my latest e-mail to the Larry Miller group. Nothing? I guess you don't care about the consumer just about the money. This doesn't surprise me especially after dealing with Stephen Wade and Kornerstone (Ken Garff if you didn't know). You car dealers are the greediest amoral people on this planet and there will never be enough money to make you happy. What bothers me and most other people is that we bailed you out and now you turn around and rip off the people that saved you from collapse. Well enjoy it will you can because the way things are going in this country right now we'll probably end up like Greece then it really won't matter how much money you have. Keep an eye on your Facebook and dealer web sites I will be trying to inform as many people as possible about this lack of ethics on your part and hopefully inform enough people about your sneaky way of getting $399 dollars for nothing that it will become a burden instead of a cash cow. David Johnson — feeling pissed off.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Rick Ritter customer
Ric Emerson is always excellent and looks after my car like it is his own.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Rick, thank you so much for taking the time to leave us this review! Rick is one of our best. I hope you will continue to think of us when your vehicle requires service. Jay Carley, General Manager
