Larry H. Miller Toyota Peoria

I brought my car in for its 5,000 mile service. I discussed with Joel (Service Desk) that I was going on a very lengthy (10,000 mile) road trip, and that I wanted to know if I could get my 10,000 mile service done that day instead of the 5,000 mile service. That way I wouldn't have to worry about oil change "on the road". He said, yes, of course. In addition, I had a question regarding an "add-on" option that my paper work indicated that I had paid for, but was not installed. That, too, was addressed, and installed that very morning. Humans make mistakes; good businesses correct those mistakes hassle free.

We took in our Avalon and Tundra and had EXCELLENT SERVICE! Amanda was wonderful -- keeping us informed the entire time we were there.

Mike Ross was so very helpful. He always explains everything well, never tries to sell me something I don't need, and always keeps me in the loop.

This is how people should always be treated. Thank you

I bought a Toyota Prius 2013 Certified Preowned car. It was initially a wonderful experience dealing with Elvis. Until after 10 days of driving the car I got a phone call from him that they made an error on the car plates documentation and I was not charged. He offered me a full tank of gas if I can go back and pay the fee. I told him I can't go back immediately but I can do it by the coming Tuesday. After 5 minutes I got another call from his supervisor about the issue and insisted that I go back and this time he will give me 5 tanks of gas. I told him I can't until Tuesday and he said he can get the payment over the phone and just give him my credit card number. I said let me think it over call in 15 minutes. The supervisor called and I told him I cannot and asked him just pay for it and I will bring a check on Tuesday but he said it must be paid immediately before 5pm but when I asked how much is the amount? His answer was I have to pull the documents from the finance. He was asking for an immediate payment and he doesn't know the cost!! In a few moment he said it's $315. I said I don't have that money right now and I already signed all the documents and they should have checked everything. I said that's your problem. I was ready to return the car. The supervisor said he will help me and call me back. He did and said the Gen. Manager agreed to pay for it. After 12 days while cleaning the car my son saw the front tires are chipping out. I tried calling to ask for assistance but Elvis was on vacation and His supervisor Paul was on the lot and will not be back after 15mins. the receptionist said she will leave a message on Paul's desk to call me back but I never got a call back. I told my son to take it to the service and they replaced the 2 tires. Toyota prides their 174 point inspection of their certified preowned cars. Really???? I will never go back and recommend Larry Miller Toyota!! If ever be careful of their hideous tactics. I know every dealership will try to make more money out of the negotiations and that is understandable but be watchful on the hidden "option" fees from this Larry Miller Toyota. They will remove it when you see it but they will try this tactic of calling after 10 days about another fee that was overlooked???? I was on the Costco Auto Program and my first time using the service and Larry Miller Toyota. I should have went back to Tonna of Peoria Nissan. Bad first time experience in this Larry Miller Toyota. Costco customer service left me a voice message and wanted to discuss this issue on the Larry Miller Toyota experience!

A+ service! Thank you!

Service done promptly and courteously.

great team... went above and beyond.

it was overall very good.

My vehicle was serviced in a very timely manner.