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2014 state dealer award
View 2 awards
2014 state dealer award
2020 consumer dealer award

Reviews

(604 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DCH Tustin Acura from DealerRater.

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Sean Lee was a pleasure to work with. Buying a car can be...

Sean Lee was a pleasure to work with. Buying a car can be a stressful ordeal at some dealerships, but Sean Lee made it smooth and painless. Easy to talk to and very friendly. Explained every part of the contract thoroughly. Showed me how to operate all of the cars features, and set up the Bluetooth. We were in and out quickly, and couldn't be happier. Thank you Sean Lee and DCH Tustin Acura!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
2 people out of 2 found this review helpful.
Dealer response

Thank you for your outstanding review and compliments. We understand that buying a car can be extremely stressful. We are glad that Sean Lee was able to make your experience stressful free. we are honored to welcome you to our family here at DCH Tustin Acura. Please let us know if there is anything that we can do for you! :-)

Service advisor Matt Storm took care of a minor problem...

Service advisor Matt Storm took care of a minor problem with my 99 Acura CL. Professional and friendly. And no charge for correcting the problem either. Great service previously with servisor advisor Kyle Herron. I remember good service which is why I continually go back there. If I do decide to purchase an Acura in the future, I know exactly where to go!! Thanks again and keep up the great work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.
Dealer response

Thank you for your compliments and 5 star reviews. We are thrilled to hear that Matt and Kyle have been able to meet all your needs and expectations. We thrive on our great service and great customers. Thank you once again for your 5 star reviews and we look forward to seeing you around at DCH Tustin Acura :)

This dealership truly cares for the customer and strives...

This dealership truly cares for the customer and strives to provide service that meet the customers' needs so that they are a customer for life. I will be buying my next car here because of the service. Miguel made sure I was satisfied with my used car purchase by agreeing to fix almost all of the cosmetic issues I brought up. They fixed them all and even gave me some extras. Very satisfied with my car purchase here. Richard Neilson of the service department was very helpful in getting my car fixed and getting me a loaner car. I highly recommend this dealer to anyone looking for an Acura. I will not look anywhere else for an Acura.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.
Dealer response

Thank you so much for such a wonderful review. We are glad to hear that you were treated with great care and respect at our dealership. We thrive on meeting customer needs and making sure that we did everything to the best of our ability. Welcome to our DCH Tustin Acura family and please feel free to stop by whenever there is anything we can do for you :-)

Matt Storm took a personal interest in getting the...

Matt Storm took a personal interest in getting the servicing done right. He was friendly, efficient, and very helpful. I appreciated them making a loaner car available--so much better than trying to leave the car off and figure out how to get to work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

If you want a good deal at an Acura dealer in SoCal you...

If you want a good deal at an Acura dealer in SoCal you have to contact Steve Shirk. Before I dealt with him I had been dealing with about 10 other dealers. All the other dealers were basically telling me the deal I wanted was ridiculous and impossible. Steve accepted my deal and that was it, car buying life changed. My deal wasn't impossible and I realized how strongly most dealers work at getting you to think there are these cut and dried "invoice prices" with no negotiating possible. If you want a great deal, go for it. You may never know if you are getting a great deal unless you talk to Steve. He's easy to deal with and very straightforward. Very highly recommended!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

I went for a quick 15000 mile checkup. The service has...

I went for a quick 15000 mile checkup. The service has been very quick and easy. I was given thorough report on the health of the MDX that was serviced.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.

Poor service not once but twice!

I made an appointment for a warranty repair and they said as long as I show up on certain time they can have it done. After waiting for almost four hours I asked my service adviser (he saw me checking on the car but never updated me on the status of the repair) and he gave me two options: I could have a rental or just take my car (never been worked on) and come back on different days. I understand they were busy that day(Saturday) but he could at least tell me something while I sat in the waiting room for four hours. Here' the kicker: the same service adviser made me wait five hours before on a different occasion without telling me no work was done on my car and no apology was offered. I guess it's just my luck but if I come back to that dealer I would definitely avoid that guy.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities 4.0
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service

Bought a used Certified Pre-Owened 2011 RDX from this dealership. It's a great car and I got it at a fair price. And, they replaced the windshield free of charge a few days after I bought it when I noticed it was heavily pitted. I feel like they really care about their customer even after the sale.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Their service facility is awesome

This dealership knows how to take care of their customers. You can get an appointment any time you want (even the same day) and they always keep you informed of anything your car needs without "pushing" you to do unnecessary work. The staff and the technicians are all very professional and friendly. I wouldn't take my car anywhere else. PS: They will also work on Honda's.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We appreciate your business and very nice comments and hope to serve you for many years.

Good Acura Dealer

I was pleased with this dealer. They provided a reasonable offer and were well organized in completing the transaction smoothly. I would go back to them in the future, and recommend them is you are shopping for an Acura. Above average.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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