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2014 state dealer award
View 2 awards
2014 state dealer award
2020 consumer dealer award

Reviews

(604 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DCH Tustin Acura from DealerRater.

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The entire staff at DCH are exceptionally customer...

The entire staff at DCH are exceptionally customer oriented. They went out of their way to ensure that they gave me above and beyond attention, they put together a deal I couldn't refuse and they spent time showing me everything I needed to know about my new car. This is the fourth car I have purchased from DCH and I wouldn't consider going anyplace else. From the Sales Manager to the Service Staff, they go above and beyond.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

These guys are a great example of friendly, efficient,...

These guys are a great example of friendly, efficient, accommodating, and competitively priced. They really take excellent care of their customers and their cars. Eric and his team have done excellent work on my car in the past but recently I had a urgent problem that needed immediate fixing and they went out of their way to help. I called late on a Friday with a problem - they had me in early the next morning and my car fixed and washed in time for me to make a 2:00 wedding in Pasadena that same day. Couldn't have done it without the help of George Rodriguez - he also helped me make some difficult choices on fixing my car and replacing some things that in hind-site turned out to be a great choice. Thanks Tustin Honda for fielding such a great team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I have been taking my RSX there for years and the guys...

I have been taking my RSX there for years and the guys always keep it running. They are friendly and treat me with respect. It never takes very long to process me when I am dropping my car off, or picking it up. Plus, I love the chocolate bar they give me every time!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for this great review. We are glad to meet all your needs. There is nothing more rewarding than knowing that your car is in great hands and that is the only way that we want our customers to feel :)

I just bought a 2011 MDX from Tustin Acura and they were...

I just bought a 2011 MDX from Tustin Acura and they were outstanding. I sent an email to inquire about price and options. They returned my email almost immediately and they had the best price by almost $400. The vehicle I wanted was not easy to find with the color and options combination, so they tracked one down and made arrangements to have it delivered. Of the 10 cars i have bought from dealerships in my lifetime, this had to be the easiest and friendliest experience I have ever had. From Ken Ngyuen in Sales to Steve Hahn in the Finance department and George Rodriguez in the Serivce Department (I had some extra options added after the purchase). I was recommended to Tustin Acura by a friend because of their great service. I will be following suit and send anyone I know that wants an Acura to DCH Tustin Acura. Great Dealer!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Happy to hear you got a great deal on the MDX you were looking for and that all of our personnel performed to exceed your expectations both in service and sales. We look forward to your future visits and appreciate your business.

I gave this rating because after buying a half dozen cars...

I gave this rating because after buying a half dozen cars in my life and 2 from this dealership, this was by far the best overall car buying transaction I have ever experience in terms of a great product, deal and relaxed environment where all questions were answered (and there were a lot) and I felt terrific at the end of the day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Thank you for your review, we are happy to hear you received great service and everything went so well. Feel free to contact us if you have any questions!

Make you feel like one of their own!

I've had my Acura CL serviced at DCH Tustin Acura for many years now. I always go in and see Freddy, but George, Larry, and Kyle are good too. They alway greet me with a smile and make me feel like I'm a family member who stopped in to visit. It's always a pleasure to grab a coffee and relax in the lounge, and know my car is being well taken care of. Thanks for always taking such good care of me guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We appreciate all your nice comments about our employees and dealership. We hope to serve you for many years to come.

Friendly, fare, good deal, helpful. No hassle. My son was...

Friendly, fare, good deal, helpful. No hassle. My son was purchasing a care and he left with a good feeling and that's what it's all about.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Glad everything went well and your son had a very good experience. Give us a call if you need us. Thank you for sharing!

I was directed to DCH Tustin Acura through the AAA site. ...

I was directed to DCH Tustin Acura through the AAA site. I had prepared extensively before going into the dealership. Once we stepped into DCH Tustin Acura, all employees were extremely courteous and helpful. Kenny, our sales person, was informative and answered any and all questions with patience! We purchased a CPO 2008 Acura MDX. Kenny, again, was patient helping set up our personal preferences and blue tooth connections! This was a wonderful dealership. We highly recommend DCH Tustin Acura for those who "HATE" to go car shopping! P.S... And, their financing was better than our credit union's! The Smiths from Dana Point.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review, it is our intention to try to make every guest who visits our dealership to feel welcome and have an positive experience, glad to hear it went so well. Thank you again for sharing!

The whole sales process was stress free. My sales rep was...

The whole sales process was stress free. My sales rep was very thorough, patience and friendly through the signing process and explained about the car very well. I never had a better experience like I did at the DCH Tustin Acura. Absolutely the greatest.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I WAS SENT TO THIS AUTO DEALERSHIP BY AAA. I CAN TELL...

I WAS SENT TO THIS AUTO DEALERSHIP BY AAA. I CAN TELL YOU THAT THE MINUTE I STEPED INTO THE DOOR EVERY ONE WAS VERY FRIENDLY AND HELPFUL. THERE WAS NEVER ANY PRESSURE. ALL QUESTIONS WERE ANSWERED COMPLETELY. I WAS GIVEN A TEST DRIVE AND AGAIN ALL QUESTIONS ABOUT THE AUTO WERE ANSWERED TO MY SATISFACTION. I AM VERY HAPPY WITH MY 2011 ACURA RDX AND WOULD HIGHT RECOMMEND DCH TUSTIN AUTO TO ANY OF MY FRIENDS. PAT & JEAN LOREY

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you for sharing your experience! We are very happy to hear that things went so well with your visit with us. Please do not hesitat to give us a call or stop in if you have any questions about your new RDX, we are always happy to assist. Sincerely, Your DCH Tustin Acura Team 714-669-9900