Paramount Kia of Hickory

Just to let everyone know beware of Paramount Kia in Hickory. They have refused to come and pick my car up when it has a recall. I took my car to them and had an appointment then they tell me they don't have the part for the recall after an hour. So I told them they would have to pick my car up they said they would. So today they didn't show up to get my car and said they wouldn't because I told them how I had been treated was horrible and that I would call channel 9.. I have always had a bad experience with them. Please share this cause everyone needs to know to stay clear of them. I was cursed by a salesman in 2013 when my car was there for another recall. I did speak my mind Friday because they say one thing and do another. I should have took action before is exactly what I told them. So basically if your ok with being mistreated this is the place to go. It is hard to put everything in detail but I wanted to warn everyone of paramount kia.. Once you mention channel 9 or getting advice from an attorney of your rights then they will still service your car but will not pick it up so basically they want me to miss more work due to them not having the part when an appointment had been made. The service department just told me they had no control over parts???? Aaron also refused to give me his last name or let me speak to a manager. They also don't want to be put on speaker phone or have the phone call listened to by someone else. David seemed to want to help until I brought up channel 9 or taking action. About my treatment then he was told by upper management not to pick my car up... So I guess my time doesn't matter

Dustin estes was a pleasure to buy from he helped me now buy my 3rd vehicle from your dealership. I am very pleased with the Sorrento I purchased today and I will return to get another Kia from you in the future.

Sales representative David Hoover was personable and knowledgeable and worked to accommodate me as a buyer. He helped make the stressful job of trading and buying much easier. My experience with this dealership has been good so far.

Quick, reliable, and friendly service. Helped me find exactly what I was looking for! I would recommend! I love my Kia Soul! Go and see tim at Paramount Kia!

Awesome service & so very helpful! Dustin was a pleasure to deal with & I would recommend him to anyone needing a new or used car ! So thankful for all his help & guidance.

Worst place to purchase a car. Had nothing but trouble and minimal help. I warn everyone NOT to buy from them it has been a constant trouble. Will never buy anything from them again.

Nick Thomas was our salesman and spent a lot of time working with my husband and myself to find the right vehicle and price. He explained the vehicle's features to us, took us for a test drive and made sure we were happy with every aspect of the purchase. I would definitely recommend him to anyone looking to buy a vehicle.

Carlton provided excellent customer service throughout the entire buying process. He helped me find that "perfect" car for me. I would recommend Carlton and Paramount to others searching for a new vehicle!

I am appreciate how nice and how I was help to get my new car so fast & easy ! I needed a new car since mine had broken . The services is great a 5 star here also am thankful for working with me in a good payment for my new car I’m so glad I didn’t wait forever in getting into my new car thank you guys so much for all you did for me & my husband .

Couldn't ask for a better salesman Dustin Estes and a better company to work with. This is the 2nd new Kia I've purchased from Dustin Estes. He has done a great job and I recommend him to anyone needing a new Kia.