Reviews
Great
I love this dealership. I worked with Waukesha Carter from the internet department and she made my experience go so smooth. Once I went in to the dealership I was greeted by Stan who was my sales guy avid he was funny and calmed my nerves. I would definitely go back and work with Waukesha Carter again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Fly Ty, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Chevrolet Shawnee Mission!
Great experience!
I was in need of a new vehicle for one of my sales people. Alyssa McHenry was extremely attentive and detail oriented. She got me exactly what I needed and within budget. She made the process quick and easy. The experience warrants another purchase when I am ready.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Justin123, we are so pleased you enjoyed your visit to Hendrick Chevrolet Shawnee Mission! We hope to be of service to you again in the future. Best wishes, Hendrick Chevrolet Shawnee Mission
Really great experience
Had a really great experience with this dealer and specifically the sales rep Alyssa McHenry. As a matter of fact, I was so impressed with her abilities that when the widow of a close friend of mine was getting messed over by another dealer I referred her to Alyssa. Got a call, my friend was ecstatic with the treatment she received
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Shawneeray, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Chevrolet Shawnee Mission.
Leased a new car
We had a great experience working on a leased vehicle. I would strongly recommend visiting with Alyssa. She was very knowledgeable and knew all about the car we leased. We were treated like family and she was a pleasure to work with. We will be returning to lease or purchase again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Tack123, we are very happy to have provided you with such a positive experience!
2018 Tahoe Purchase
I recently purchased a 2018 Tahoe and my experience with this dealership was excellent. My Sales person Alyssa McHenry, went out of her way to make sure I understood all of the features of the new Tahoe and the services that were available through the dealership and Chevrolet as well. I recommend this dealership and plan to go back to Alyssa when it is time to trade in again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you again for taking the time to let us know how we did. We hope you have a great day! We can't wait to see you again, have a great day.
Excellent Experience
Stephanie Wise was excellent in helping me find the right vehicle. I would recommend you call her for your next vehicle. She went above and beyond
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you again for taking the time to let us know how we did. We hope you have a great day! We look forward to your next visit! Take care!
Excellent Service Consultant Scott Phegley
Fully staffed service area, you are assigned a service consultant. Scott Phegley goes above and beyond working with you. Takes a personal interest in you, actively listens, and does his best to make sure you are take care of. Very professional, genuine person...
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Awful
Tried to sell us a vehicle with dents all over it and the MANAGER claimed it didn’t have dents and was very rude and short and ended up walking away from us after arguing with her. I have never seen a manger act that horrible towards customers. We will never go back there.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Very helpful staff
Five phone calls within three days to inform me about the car and the progress made on it. No purchase this time, but i have neverhad such good customer service and would definately buy a car from this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Dale A, we're so glad that we were able to go above and beyond your expectations!
Everything was okay until I changed my mind.
One of the financial service guys was rude, he seemed frustrated, wasn’t genuine, they made me feel pressured into buying another vehicle when I said I wanted my old car back, he threw my keys at me (trade in) when I was solid onto getting my old car back, pointed where it was, walked away, without a word said, didn’t escort me or anything. They don’t care, they just want their money. Very sketchy. Don’t seem to understand the word “No” or your financial situation.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
