Reviews
Online inquiry
Yes I spoke with Chrissy and she was very helpful with helping me with the online decision when I was looking at a vehicle
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Wonderful customer service
Had such a great experience there the rep chrissy thomas i believe was her name was so nice and such a big help also loved her smile
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
kinda shady
I emailed on a vehicle. Email was returned by several different people. All of them asking when can I come look at it when can I come test drive it. Show up to test drive it and it's not available. It was in the back getting ready to show. You can't even go back to look at it. They said. Thanks for wasting my time!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Horrible repeated service calls
Multiplied times I have made an appointment and told a simple oil change and tire rotation cannot be done in less than 90 minutes regardless of the appoIntment is made. Last two appointments took over 2 hours and not sure the tire rotations were even completed. Horrible service and I will make sure that I post al my reviews on every online media for others to see. Never will buy a Chevrolet from Hendricks again.
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thoroughness and Quality repairs
The mechanic took the time to search out the problem, diagnosis it correctly, and fix it quickly. Next time I go there, I want the same mechanic (Kris K) to work on my vehicles! I am very happy with my service experience, which is hard to do. I was tired of the independent shops just throwing my money at the problem. I now will always take my vehicle to Hendrick Chevrolet and I want Kris K to always to work on it!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Always a terrific Service Department experience.
I had a terrific Service Department experience at Hendrick Chevrolet/Kansas City. Alex Fults handles all of my car service needs. He does an outstanding job. Alex makes a HUGE difference in the service experience at Hendrick Chevrolet/Kansas City.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
New owner of a Colorado ZR2
The entire experience was great! No pressure at all. They were willing to work with me and gave me a fair deal. I purchased an after market item and had it installed within just few days of purchase. Everyone was very knowledgeable of the vehicle and products. I chose this dealership initially due to more selection and lower list prices than any of their competitors. I'm very satisfied and will be my 1st choice for any future purchases.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Very fast service
This is a fantastic dealership. We have purchased two vehicles from them the last two years
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Terrific service experience!
I purchased a new Corvette at Hendrick Chevrolet/Shawnee Mission. What an outstanding purchasing experience! Robert Wiegers and Misty Shelley are absolutely the best on the sales side. If you are looking to purchase any Chevrolet vehicle, ask for Mr. Wiegers and/or Ms. Shelley by name. Alex Fults is my Service Specialist-he always takes GREAT care of me. He is a true professional! I highly recommend Alex Fults to all my friends that drive any type of Chevrolet vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Nice Employees
I called about a car and they said it was in stock. I arrived at the dealership an hour later and was told it was sold. I didn't get a call letting me know it was sold. Scott the manager was very nice and apologized and bought us a full tank of gas. I would recommend this dealership even though I didn't buy a car from them.
- Customer service 3.0
- Buying process 2.0
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
