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Hendrick Chevrolet Shawnee Mission

(907 reviews)
Visit Hendrick Chevrolet Shawnee Mission
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 3:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
2024 state dealer award
View 3 awards
2024 state dealer award
2024 consumer dealer award 2023 consumer dealer award
New (866) 208-8413 (866) 208-8413
Used (877) 809-4919 (877) 809-4919
Service (877) 525-1235 (877) 525-1235

Reviews

(907 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick Chevrolet Shawnee Mission from DealerRater.

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Great Service Experience

Brought my certified pre-owned vehicle in for service on the electrical system, as covered by the warranty. Amanda in the service department was great. We had set up an appointment a few days earlier and when I arrived the loaner car was sitting there waiting for me. She displayed a super "how can we help you" attitude. Work was done, and I'm happy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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First car purchase success!!!

This was my first time buying a car and I felt so welcomed and confident. Not once did I feel pressured into making a decision I wasn?t comfortable with. They did great with explaining the pros and cons. Walked me though a few cars with some options but dea complete success.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Bait and switch

Finally got papers a month after buying car.price has $700 added to it.I was leaving to buy car from another dealer when they showed me a number i agreed to.Now get the real papers.Will not go to any Hendrick again or recommend! Buyers beware!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
8 people out of 8 found this review helpful.

Most painful car buying experience ever.

This dealership is horrible. More than anything they wasted huge amounts of time, agreed to a contract, and then cancelled the contract. People here are rude, condescending and straight up lied. Find another place to buy a car.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
7 people out of 7 found this review helpful.

Among worst car buying experience possible

This dealership is horrible. More than anything they wasted huge amounts of time, agreed to a contract, and then cancelled the contract. People here are rude, condescending and straight up lied. Find another place to buy a car.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Enjoyed buying a car here

I went to Hendrick because I was treated very poorly at another dealer. My experience at Hendrick was fantastic. The sales person, Alyssa McHenry was extremely helpful and was willing to listen to what it was that I was looking for. She also took the time to answer any questions that I had. The "negotiation" phase was quick and turned out to be a win-win for both parties. Also, I wanted to add an after market item. The arrangements were made for that, it was done, expeditiously and correctly. Great place.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Bought my second new car at Hendrick's

Had an awesome experience, they got me in the car I wanted. Friendly staff and easy to work with. 100% recommended

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Stay away

I made a car deal over the phone and email with these guys and knowing I was 750 miles away I think they believed if they could get me their they could get more money out of me. The first think the GM tried to do was say my trade in wasn't what he thought and that he needed another $1,500. WRONG!! I try and want to believe that people are honest and trustworthy still but not here. I will never even think about buying another car at a Hendrick Dealership again. And I buy on average probably 1 car per year between personal and work vehicles. Watch your back with these guy is all i can say.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
5 people out of 5 found this review helpful.

Awesome Service

Stan Georgakopoulos was our salesman and he did an outstanding job in getting us the best deal possible. He is very knowledgeable and kept us entertained through the whole process. A very positive experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Buying car

Stephanie wise was very helpful, helping me to find the perfect car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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