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Kenny Thomas' Olathe Toyota

(596 reviews)
Visit Kenny Thomas' Olathe Toyota
Sales hours: 11:00am to 5:00pm
Service hours: 10:00am to 4:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–8:00pm
Tuesday 9:00am–8:00pm 7:00am–8:00pm
Wednesday 9:00am–8:00pm 7:00am–8:00pm
Thursday 9:00am–8:00pm 7:00am–8:00pm
Friday 9:00am–7:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday 11:00am–5:00pm 10:00am–4:00pm
2018 state dealer award
View 4 awards
2018 state dealer award 2015 state dealer award
2018 consumer dealer award 2015 consumer dealer award

Reviews

(596 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kenny Thomas' Olathe Toyota from DealerRater.

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The Best

This Toyota service center provided the the best experience I have had at a car dealership. The person answering the phone in the service center, the technicians working on the car, the transportation van driver were friendly, respectful and helpful. The energy in the service area was upbeat and friendly , the technician listened to why I was there and was clear about what needed to be done. I felt I could trust what they said and will continue to take my car there for service! .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

new car

i bought a 2015 toyota corrola le from kendall kyle. i spoke with him on several occasions. i would recommend him to anyone looking for a car. very professional. he answered all questions i had. made me feel like a valued customer. i am rating the quality of work because the system will not let me submit without giving a rating. i have not had any work done yet as i just bought the car yesterday.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
2 people out of 2 found this review helpful.

All -Please check service performed (or NOT!)

Friday -3/13 - 10:20 AM - Took my 2011 Venza in for 50,000 service maintenance ---the night before I replaced my engine air cleaner and cabin filter (as wanted to save $$)....Service was completed - report returned with both checked yellow and response were they were dirty and needed to be blown out!!!!!!!! Inquiry with Service Manager who stated that they mark all filters yellow -----really!!!! Upon driving away I did check in my glove box and noted that nothing had moved --removal of glove box required to access cabin filter....Very dissatisfied with service as now what information on the report did thy actually perform.....paid $70.00 for what????. Fortunately they did not ask to replace filters as we would be in another area in dealing with dealership --- however please make sure service is done.....very poor as in large font on the service page of this dealership ---SERVICE YOU CAN TRUST. Will be reportin this complaint to Toyota.....

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
6 people out of 6 found this review helpful.

Brett is a Rockstar!

Brett Garcia was awesome! We worked with him online; he gave us an excellent price and answered all of our questions really quickly! By the time we went in to meet him, we felt like we already knew him. Buying a car can be a "not so fun experience", not so at Olathe Toyota! Super nice guy, great dealership, will definitely recommend to others. Thank you Brett!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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The Best, Thank You Brett

My 2009 Camry was demolished in a traffic accident. I had to buy a car immediately. I was stunned and anxious. Of all of the salespeople I spoke with from the many local dealerships, Brett Garcia was there to help me. Brett is knowledgeable, and informative. He is honest, prompt, accurate, and patient. Because of Brett, I was able to quickly and easily move forward with my new Camry. I am grateful that I was able shop online for my car. Everything was just as Brett said it would be. I will never worry that I could have found a better car, a better dealership, or a better deal. I love my new Camry Thanks again, Brett.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

very good experience

We had previously dealt with Hendricks and were not impressed and left very unhappy. However, that turned out to be good for us as we went into Olathe Toyota. In comparison Olathe Toyota wins out in EVERY area! I would absolutely recommend going here! They did not play the games and give me the run around. We negotiated and that was it. Financing was a breeze and no surprises when we got there. If you want a Toyota this is the only place in Johnson County to shop!! We will buy our next car from them when we are ready.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

great dealership

We had previously dealt with Hendricks and were not impressed and left very unhappy. However, that turned out to be good for us as we went into Olathe Toyota. In comparison Olathe Toyota wins out in EVERY area! I would absolutely recommend going here! They did not play the games and give me the run around. We negotiated and that was it. Financing was a breeze and no surprises when we got there. If you want a Toyota this is the only place in Johnson County to shop!! We will buy our next car from them when we are ready.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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excellence customer service

Mike Bailey and others at the dealership made my buying evidence a pressure. I highly recommend Mike Bailey as a sales consultant. The sales team was very patient with me through the whole process which made it a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Awesome!

If you want to finance but don't want the pressure or stress, I would recommend Brett! He's so easy going and looking for your best interest.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great new car experience!

I had a horrible experience at another dealership and felt ripped off and not an appreciated customer but a mark in a con game. I walked away from that deal and was going to go get a different brand altogether and then a friend suggested I go to Olathe Toyota. My wife's friend also said to go to Olathe Toyota. So, we went to Olathe Toyota. Our sales rep was Brent Pittman and he was great. This dealership is busy, and for good reason. Its set up for success with knowledgeable sales staff with the desire to get you into the car that you will love. I took my time and decided on a RAV4 on the lot and they assessed my trade much more fairly the first time than my previous experience and it all went great. We signed papers and went out to check out our new car and Brook showed us all the technologies, and there is a lot to learn. We can call anytime we have questions. I love this dealership and it was worth the extra miles driven to purchase my car there. I drove from Blue Springs, MO to Olathe, KS. I'll drive that mileage for service. If their service is run as well as the sales floor I will continue to take it there. Thank you Brent, Bo, and Brook. I love my new RAV4!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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