Reviews
Great new car experience!
I had a horrible experience at another dealership and felt ripped off and not an appreciated customer but a mark in a con game. I walked away from that deal and was going to go get a different brand altogether and then a friend suggested I go to Olathe Toyota. My wife's friend also said to go to Olathe Toyota. So, we went to Olathe Toyota. Our sales rep was Brent Pittman and he was great. This dealership is busy, and for good reason. Its set up for success with knowledgeable sales staff with the desire to get you into the car that you will love. I took my time and decided on a RAV4 on the lot and they assessed my trade much more fairly the first time than my previous experience and it all went great. We signed papers and went out to check out our new car and Brook showed us all the technologies, and there is a lot to learn. We can call anytime we have questions. I love this dealership and it was worth the extra miles driven to purchase my car there. I drove from Blue Springs, MO to Olathe, KS. I'll drive that mileage for service. If their service is run as well as the sales floor I will continue to take it there. Thank you Brent, Bo, and Brook. I love my new RAV4!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience (3rd time)
Another great experience from Olathe Toyota. This is the second vehicle that we have purchased from them and I assisted my in-laws purchasing from them (they came from out of state). The dealership is great - fair market prices, far market trade evaluations and a top notch service department that ensures customer service and satisfaction. The sales teams works with customers to ensure that they are comfortable in the purchase and explains everything in detail. I love our Toyota's - they have been awesome. We would have not gotten rid of our last Toyota (8 years, 170,000+ miles) if we had not outgrown it and the great certified deal had not come along! Johannes and Yo were great sales team to work with - ask for them if you want a low pressure sales experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Best Toyota Dealership
I have been to a number of toyota dealerships over the past few years and this is the only one that I cam honestly say I would recommend to a friend. Every other dealership has always made me feel insignificant in the decision making (as a woman, preferring to talk to my husband), but I have always been welcomed with friendly smiles here. The last time we were there my issue was dealt with free of charge and my 2 year old was given a donut. Lol Needless to say he likes going there too. Plus, we get tons of coupons via email that save us lots of money on routine maintenance. Thank you Olathe Toyota!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
No Pressure
Even though we took several weeks to make a decision Kendall was always professional and never rushed us. He came in on his day off to meet with us on one of our several visits. Kendall and Robert both were able to answer any questions we had. Robert took plenty of time explaining the tech items for us. The entire staff was helpful, and just like our ten year old Sienna we expect to keep our new Highlander for many years.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Experience
The entire staff was wonderful. From Kelly to Kendall, our sales consultant, to Andrew our delivery specialist, we couldn't be happier. Kendall was professional, helpful and easy to work with. He even ran some forgotten items to our home that night!! The team made our Highlander purchase truly easy!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Car buying experience
Got a great deal on a Toyota Sienna and excellent trade in. Brett Garcia made the buying a new car easy. No pressure on adding extended warranties or other stuff.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great to work with
I was a little upside down in my current vehicle and they Worked with me ahead of time to know if a trade was possible Then my time at dealership was short.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent Experience from start to finish
Kevin Karlin was exceptional from the beginning of the negotiations to the end. I worked with him over several weeks as I was undecided on which vehicle to purchase. I am from out of town and corresponded with Kevin via email at all hours of the day and night. Kevin always responded in a timely fashion and was very professional without being high pressure. I ultimately decided on a new XLE Highlander and am pleased with the entire experience. Everyone I encountered at the dealership from Joji to Robert was very friendly and professional and made me feel at home without the pressure to buy. Finally, the price of the new vehicle was fair and the price they gave me on my trade-in was fair so my wife and I left with our new vehicle very happy. Do not hesitate to buy from Kevin at Olathe Toyota. You won't be disappointed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Over the TOP to Please...
The nicest part of buying our new car was working with Bob Tucker and Robert Paredes. Both were gentlemen and answered my many questions. I usually have a knot in my stomach when I deal with car sales men, but these gentlemen made it no stress and even a fun experience. I love my new car, and will always recommend this dealership. Wanda Bustamante
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Aimed to please
The nicest part of buying a new car here was working with Josh Olvera. He's friendly, knowledgable and a pleasure to work with. He answered all my questions, worked hard to get me the price I wanted and made my car purchasing experience comfortable and positive! The other staff I met were helpful and courteous and my overall rating of Olathe Toyota is 5 stars.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
