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Jay Wolfe Acura (Jay Wolfe Automotive Group)

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (2,402 reviews)
Visit Jay Wolfe Acura (Jay Wolfe Automotive Group)
Sales hours: 7:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 7:00am–8:00pm 7:00am–6:00pm
Tuesday 7:00am–8:00pm 7:00am–6:00pm
Wednesday 7:00am–8:00pm 7:00am–6:00pm
Thursday 7:00am–8:00pm 7:00am–6:00pm
Friday 7:00am–6:00pm 7:00am–6:00pm
Saturday 7:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2020 state dealer award
View 10 awards
2020 state dealer award 2019 state dealer award 2018 state dealer award 2015 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (816) 278-1582 (816) 278-1582
Used (816) 278-1537 (816) 278-1537
Service (816) 256-5614 (816) 256-5614

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (2,402 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jay Wolfe Acura (Jay Wolfe Automotive Group) from DealerRater.

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I purchased a NEW (used) CAR

My sales rep. was outstanding, not pushy, just very helpful, and had great knowledge of the inventory offered at your dealership. I went to the K.C.Auto show Friday night, just to LOOK, by noon Saturday I was the owner of a perfect fit car for my needs. Saved $20.00 with a very nice lunch by two wonderful ladies working the food service dept. Now entered the FINANCE mgrs. office to close the deal,should have left my wife at home,$1277.00 dollars later with a nice extended warranty I drove of the lot with my new car. All said and done the people you employee ALL did there jobs well. Yes I have a smile on my face when I arrived home... still smiling today too. Thanks to ALL your employees JOB WELL DONE. Rich Culp

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Repair windshield wipers

Alejandro was our service technician and he was excellent. Knowledgeable and patient. We enjoyed working with him and appreciated the fact that he took the time to answer all of our questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great as Usual

Went in for a routine oil change, had it done in a hour, great service. Recommended other services but was not pushy, which was nice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

We came back for a second lease

Both experiences we had at Jay Wolfe with setting up our lease were great. Everyone we worked with including the sales people, the manager to the finance person were very friendly and knowledgeable about their cars. I would recommend Acura to anyone and specifically this KC acura dealership as the others do not stand up to the experience here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Service Wait

When I scheduled my appointment I informed the representative that I will work with any service advisor do not assign me one. I was on time for my appointment (11:00am) there were service advisors walking around and no one would wait on me. The Concierge Manager found a Service Advisor to help me. The scheduler had me working with Dustin Hancock which I did not request, so I guess that is why I just sat there because I don't think Dustin was working on 2-28-2018. which really is not excuse.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great experience

Courteous, respectful, helpful, fun. The salesmen (I worked with 3) were all gentlemen. They were knowledgeable, well informed and were clear and helpful in communicating with me. They were also respectful of our needs and wishes.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

good service - your reviews are too long

my experience at jay wolfe acura service department was excellent. enjoy the lunch provided in the waiting room as well as the exemplary service provided by jordan.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

1000,000 mile service

Jordan Mehalic was fantastic to work with, explained everything to me and there were no hidden costs. I’ll definitekt contact him next time my car is in need of service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Service

Have always had a positive experience from day 1 in the service department. I like the fact that I am not critisized even when I have rceived service to my vehicle outside of the delership. They just say, "welcome back"

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Outstanding customer service every time!

I only service my vehicle at Jay Wolfe Acura because Jordon never fails at providing excellent customer service every time I bring in my vehicle. He makes sure that I'm taken care of each time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.