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Jay Wolfe Acura (Jay Wolfe Automotive Group)

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (2,402 reviews)
Visit Jay Wolfe Acura (Jay Wolfe Automotive Group)
Sales hours: 7:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 7:00am–8:00pm 7:00am–6:00pm
Tuesday 7:00am–8:00pm 7:00am–6:00pm
Wednesday 7:00am–8:00pm 7:00am–6:00pm
Thursday 7:00am–8:00pm 7:00am–6:00pm
Friday 7:00am–6:00pm 7:00am–6:00pm
Saturday 7:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2020 state dealer award
View 10 awards
2020 state dealer award 2019 state dealer award 2018 state dealer award 2015 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (816) 278-1582 (816) 278-1582
Used (816) 278-1537 (816) 278-1537
Service (816) 256-5614 (816) 256-5614

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (2,402 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jay Wolfe Acura (Jay Wolfe Automotive Group) from DealerRater.

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Excellent service as usual

I've had Jay Wolfe Acura service my vehicles for 12 years with no issues. Recently had tires replaced and all was perfect and done in a timely manner!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Car Purchase

Purchased new ILX am completely satisfied with Jay WOlfs team, they are second to none. Love the car except the day after I get it, we get an ice storm It was looking so beautiful for 24 hours.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Acura MDX 2016 was brought in for routine maintenance

Dillon Rath explained what they were going to do for the routine maintenance. He addressed a couple of things that I wanted them to check - left front tire generally listed a pound of air lower than the other tires and to look at the right rear door to unlock with all of the other doors. The waiting area is great - very friendly. He came in and recommended to balance the tires based on the tire print out sheet. At check out he showed that a couple of filters may need to be replaced on the next routine maintenance.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Great experience. Dusty was very courteous, efficient

I love coming to this dealership. We purchased our MDX here. Service is very efficient and staff is courteous. The lounge area is great to work from while you wait for your car to be serviced

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Outstanding

Dusty Hancock is a true service professional! I drive 40 minutes to Jay Wolfe Acura to get my car serviced. Dusty is so accommodating, upfront and honest - tells me what needs done and when with no pressure. He is always happy and friendly! He is an asset to Acura.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Came in for an oil change

When I called to make appointment for oil change, the service rep said I should come in even though I had not reached the mileage requirement, because the car was 6 months old. When I got there Alejandro told me that was not the case because my oil gage was way too high. I appreciated his honesty, if not the misinformation from the lady who scheduled an unnecessary appointment that took part of my morning. Alejandro also provided information on purchasing a spare tire (I had assumed that a car so expensive would have one--I've never owned a car that didn't come with a spare tire, including my last Acura!) He also sent the car for a wash and vacuum which was appreciated. He was very helpful and pleasant. Below you ask me to rate quality of the work done on my car, and the price which I cannot accurately rate as there was none. However, I can't submit this without marking it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great dealership

I worked with Norm on my 2012 TL AWD, and it was a wonderful experience. He was great, and the dealership was a wonderful place to be. Joshua in service did an amazing job, and really helped me with my financing. Great job

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

First time routine service on my TLX

On time. Well organized and informed. Jordan was very helpful and I was out in 90 minutes. Trevor Guy leased the car to me and he stopped by to say "Hello" Also Trevor helped me with garage door opener a few months ago. Cedric Thomason just leased an RDX and was very helpful to her.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My service advisor was outstanding and helpful

Outstanding help with the service needed Everyone helpful and the coffee and donuts were a nice plus while waiting Total explanation of work needed and done

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Great

Just needed an oil change on a timely manner. The service was performed on time, car washed. Dusty is always informative, timely and great, too!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.