Reviews
MRS Susan Pucillo
In and out oil change tire rotation very nice service Comfortable waiting area with coffee and pastries
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to review us! -Neil Ferreira, General Manager.
Willing to take the time to please the customer
This purchase was our 10th cadillac we have owned and working with Mario and Jackie made the experience easy and efficient, even though t was a tough customer to please
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review. Glad your 10th purchase went well and you enjoyed working with Mario and Jackie. -Neil Ferreira, General Manager.
Service
The service person told me everything going on and when the service would be completed. Was impressed on how timely the service was done compared to my years of having my Toyota serviced.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Glad you had a good service experience with us! Thanks for providing your feedback- Best, Neil Ferreira, General Manager.
Thorough job!
They were very thorough...but extremely expensive. We went there initially for an oil change and ended up paying over $400.00. They did maintenance on air conditioning that we had no trouble with.....they are very expensive, but we do,own an expensive car. Nevertheless, we were treated royally. The result ended in our being satisfied.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. Glad you were treated with 5-star service, like you deserve. Best, Neil Ferreira, General Manager.
shopping for a car
I was shopping for a car and found myself at Herb Chambers of Warwick R. I. Noel and Dave helped me with the paperwork and financing aspect of it and I ended up driving my car home the same day I went to see it.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your review. Happy to know that you had a good experience with Noel and Dave. Best, Neil Ferreira, General Manager.
Service department
Darren in service department was wonderful to work with.Darren went above an beyond his job duties to make sure I was happy.Thank you Darren for all your help
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Glad Darren went the extra miles for you! We are always striving for excellent customer service. Best, Neil Ferreira, General Manager.
2018 Cadillac XT5
Even at 72 years of age a new car purchase can be one of impulse without the benefit of proper and thorough research and forethought, it happened to my wife and I while wintering in Florida, we were helping a friend with the purchase of a Jaguar and while he was finalizing his new purchase we simply tried out a Land Rover Discovery and before we realized what we were doing we traded in our beloved 2015 Cadillac SRX. The Rover was fine while driving on the non potholed roads of Florida, however when we returned home to New England driving on poor quality of roadway just about shook the Range Rover to pieces in a mere six weeks !! The pros at our Herb Chambers, Warwick R.I. gave us a great trade in for the Land Rover and we are now driving a 2018 Cadillac XT 5 and are loving life once again, our haphazard purchase is now a lesson in avoidable frustration.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Glad we were able to get you into a car that can better handle the pot holes we have around here! Thank you for taking the time to review us and we wish you many happy miles! Best, Neil Ferreira, General Manager.
The best team in the business
I never thought Id rave about an experience buying a car. I was wrong. This was by far the easiest and most professional team of people in the business. Thank you for your help and the few laughs we had along the way. Bravo, excellent work Noel, you were the best.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your review. Glad you had a great experience with Noel and the rest of our team. Happy miles- Neil Ferreira, General Manager.
Very great people
I thought that the sales man was awesome he help me through everything and so to the finance manager had no plans with the dealership whatsoever thank you Herb Chambers for putting me in a Cadillac
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Happy to know that you received the 5-star service that you deserve! Wishing you many happy miles in your Cadillac! Best, Neil Ferreira, General Manager.
Herb chambers Cadillac
On time no pressure friendly staff over all pleasant experience
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your review. Happy to know that you had a pleasant experience with us. Best, Neil Ferreira, General Manager.
