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Herb Chambers Ford of Braintree

(1,851 reviews)
Sales hours: 11:00am to 5:00pm
Service hours:
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Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:00am–4:00pm
Sunday 11:00am–5:00pm Closed
2025 consumer dealer award
View 4 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2018 consumer dealer award

Reviews

(1,851 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Herb Chambers Ford of Braintree from DealerRater.

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What an experience it was so Awesome, quick &

What an experience it was so Awesome, quick & professional Clyde Castro is the Man, also Brandon & Tenga… go ask for Clyde he will really help you out.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My #1 choice for dealerships, salespeople know what they

My #1 choice for dealerships, salespeople know what they are doing and no pressure!!!!, I’ve purchased 7 vehicles here, with complete satisfaction. See Clyde if you want a good sales guy!!!

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I had a fantastic experience buying a car here, all

I had a fantastic experience buying a car here, all thanks to Clyde Castro. He made the entire process pleasant, easy, and completely stress-free. I highly appreciate all of his help and would totally recommend asking for Clyde if you want a smooth car-buying experience! Such a big asset for this company, such a very good & patient person.

Rating breakdown (out of 5):
Customer service
Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We always appreciate positive reviews! Thank you, and happy motoring!

My mom had mentioned Herb Chambers in Braintree since

My mom had mentioned Herb Chambers in Braintree since they had a great reputation. Well, decided to take a ride up there to see what they had. While driving through the parking lot noticed, wow, what nice vehicles! My thought was to go with the Toyota Camry that was on the lot, BUT, ended up with the Ford Bronco Sport (needed a SUV back from my car, that I was so unhappy with) Lisa and Keith (my salesperson) helped me to decide which vehicle and made me feel finally at peace. Both were great!!! I'm so happy with my purchase. Keith was so nice, knowledgeable, helpful and kind. I would definitely recommend him and the dealership to my friends and family. Keith went over and beyond!!! I give him a A+, The financial piece went fine as well. Thank you to ALL!!! Job well done KEITH JAFRI 👏 Nicole Reusch

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello Nicole, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!

Lisa was super nice and answered all my questions.

Lisa was super nice and answered all my questions. Mena was super responsive and closed the deal quickly. Zachary went above and beyond to work out all the complicated details and deliver my dream rig in record time. It was an absolute pleasure to work with him.

Rating breakdown (out of 5):
Customer service
Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Delphin25, thank you again for taking the time to let us know how we did!

Lisa was super nice and answered all my questions.

Lisa was super nice and answered all my questions. Mena was super responsive and closed the deal quickly. Zachary went above and beyond to work out all the complicated details and deliver my dream rig in record time. It was an absolute pleasure to work with him

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.

I had a very good experience with my salesman Keith.

I had a very good experience with my salesman Keith. He was very thorough. I enjoyed working with him. I would recommend him to my friends. Thank you.

Rating breakdown (out of 5):
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5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Kyle Heagney, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!

I was in the market for a new Ford Maverick and not only

I was in the market for a new Ford Maverick and not only did the team make me feel informed every step of the way but they also insured that the vehicle I received was updated and clear of all recalls before taking delivery. I can't think of any way the process could have been better!

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you! We hope to be of service to you again!

I was overwhelmed with the concern for me this dealership

I was overwhelmed with the concern for me this dealership expressed. They went above and beyond for me. I worked with Nick who kept me well informed everyday about exactly what was going on with my vehicle and why, it was a difficult situation and they handled it professionally and with respect to me. They took care of everything for me and delayed any fears that I might have had dealing with a dealership. I highly recommend this particular dealership for anyone who are looking for honesty and integrity when dealing with car dealerships

Rating breakdown (out of 5):
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5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!

Everything was tremendous from the moment I walked

Everything was tremendous from the moment I walked through the door to the moment I left with a brand new vehicle upfront and to the point in a professional manner the whole time and would recommend everyone to go check them out

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Kevin Duffy, thanks so much for rating us so high! Be safe on the road!