Jim Ellis Chevrolet of Atlanta

The work that was actually done on my vehicle was good, but repairs took ten days rather than the “two” I was originally quoted, mostly because no one was available to even look at my vehicle until six days after I brought it in. They had a month long wait list for their loaner car program so I was sitting without a vehicle for a long time.

Honest and reliable service, even if more costly than alternatives. If you have a Chevy electric, mechanic Erick is the only guy to take it to

Loan was fantastic as my service advisor. Got my car on time and she was very knowledgeable

Great customer service also have great & awesome deals check them out you want be disappointed

Brian Baker was the service rep who scheduled my March 9th appt. to drop off my Chevrolet Colorada for a transmission check. He was not there on that date so Elise checked me in and arranged a l hyft for me. I was never contacted by Brian on Friday as to any update on my car and I called several times and he did only returned my call after my third message. His response to me is that he had been out sick for 3 days thus having various customers to service. This had nothing to do with me. I was told to bring and leave my car at that time. He is not a mechanic so I do not understand how the previous days service calls affected my appointment for Friday. I picked up my car by 5:00 without anyone looking at my car. Lame excuses of "we only have one transmission guy", "we don't have a loaner we can give you", "you'll need to leave it with us for a couple of days", "we'll get back with you when we have time to look at it", "we might need you to drive it for us so we can feel what you feel". ALL OF THESE ARE EXCUSES THAT ARE TOTALLY UNACCEPTABLE AND ADDS TIME TO WHEN THE WARRANTY ON ITEMS EXPIRE.I have made several attempts to remedy whatever is going on with my transmission, to no avail. It feels that there will be no remedy until it fails me and I am left stranded. The car was purchased from your dealership with this concern. When the speed reaches over 80, I experience straining and vibrations. Even at lower speeds there is strainging with moving from one gear to the next. I am frustrated with the lack of solution that is and has existed.

Rude service advisor who seemed annoyed to be doing a job that I scheduled an appointment for. Took over 10 minutes to find my key after payment.

I called to ask a question and had bad experience, for no reason, service advisors can be arrogance except from Vladimir. Vladimir is professional, polite, true and most important knowledgeable.

Everyone is very personable and accommodating. Always willing to help and make things right. All work performed in a timely manner with care and reasonably priced:)

The service department was very helpful and understanding to get my truck keyed properly to the computer.

Very nice people. Luis in the sales department made buying my new truck an easy process.