Reviews
I got a text stating I would get first service free
I got a text stating I would get first service free rotation and oil change didn't get it
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for this feedback, Joseph. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com
Amanda Burby was an excellent sales agent.
Amanda Burby was an excellent sales agent. She kept me updated while I was waiting for my car to arrive. When I picked up my car, she was helpful and patient while we went through the purchasing process. I would recommend Amanda and Jim Ellis to anyone wanting to purchase a vehicle.
- Customer service —
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new purchase, Melissa. We appreciate you taking the time to leave us this fantastic five-star review. We're happy to hear that Amanda was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you for your business, Melissa. Expect the Best! General Manager Ralph Sorrentino
Good Service
I got my 75,000 mile service completed in one day, while I waited on it. The waiting room was clean and comfortable. The service rep was professional and courteous.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for sharing your thoughts about your experience with Jim Ellis Chevrolet. Thank you for the great rating. We appreciate your business, Tony, and hope to see you again soon! Expect the Best! Service Manager Mr. David Theriault
Honest brokers.
Honest brokers. I felt valued while they are still in business to make money. I felt they did right by me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. If there is anything we can assist you with in the future, please let us know. We're always happy to help. Expect the Best! Service Manager Mr. David Theriault
Vladimir has been taking care of my vehicles for over 20
Vladimir has been taking care of my vehicles for over 20 years at his previous dealership and here at Jim Ellis Chevrolet. He is helpful, courteous and very knowledgeable concerning my car. I will always call him with any questions I might have and he always has an answer for me or will research and get back to me! I am very satisfied with the service I receive!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Jim Ellis Chevrolet over the years. Your feedback and five-star rating mean a lot to us. We look forward to sharing your compliments with Vladimir. We're glad we were able to help, and we hope to see you again! Expect the Best! Service Manager Mr. David Theriault
The service completed less than I expected to be, and the
The service completed less than I expected to be, and the person who assisted was nice
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault
Estuvo bien el servicio fue rapido mas bien demasiado
Estuvo bien el servicio fue rapido mas bien demasiado rapido. Oh tienen gente que hablen en español
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you, Luis. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Jim Ellis Chevrolet, we look forward to having you as a valued customer for many years to come! Expect the Best! Service Manager Mr. David Theriault
The Desk lady was helpful but the previous guy was not a
The Desk lady was helpful but the previous guy was not a good experience 😕 thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback! We appreciate your business and look forward to serving you again. Expect the Best! Service Manager Mr. David Theriault
Went in for oil change and tire rotation, tires weren't
Went in for oil change and tire rotation, tires weren't rotated. How am to know the oil was actually changed?
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your review, Steve. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please reach out to us directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com
I had a great experience with Amanda, our salesperson.
I had a great experience with Amanda, our salesperson. She stayed late to get me in the vehicle I wanted. Great team and great vehicle. Thank you.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you Jake. It's fantastic to hear that Amanda provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Jim Ellis Chevrolet! Expect the Best! General Manager Ralph Sorrentino