Reviews
Jim Ellis was a nice dealership.
Jim Ellis was a nice dealership. The staff were very friendly and communicated well about the status of my vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Brandon, and we look forward to working with you again. Expect the Best! Service Manager Mr. David Theriault
The service was awesome and the lady that helped me was
The service was awesome and the lady that helped me was outstanding. I’m looking forward to my next visit.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Expect the Best! Service Manager Mr. David Theriault
The process was easy and very inviting.
The process was easy and very inviting. We appreciate the up front and honest sales approach.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Expect the Best! Service Manager Mr. David Theriault
They called me and said that my car would be ready on
They called me and said that my car would be ready on Saturday and it was
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Liz, please let us know. Expect the Best! Service Manager Mr. David Theriault
Went for oil change, waited for a long time but didn’t
Went for oil change, waited for a long time but didn’t finish. Had to went there a second time to get it done. Purchased a part and repaired at this dealership. Took two days( longer than expected) and charge me more than quoted! Worst of all they didn’t refund my core deposit…
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
For 13 years I have trusted these folks to service my car
For 13 years I have trusted these folks to service my car and they have been super. Yesterday Loan went above and beyond to help me understand what needed to be done and how long it would take. And words cannot express how helpful she was arranging rides for me home and back again when the service was finished. She made me feel as though I was the most important person in her world. THANK YOU!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your thoughts about your excellent experience with Loan here at our service department. We truly appreciate you choosing Jim Ellis Chevrolet over the years. We look forward to continuing to serve you as one of our valued customers. Expect the Best! Service Manager Mr. David Theriault
Brian was knowledgeable and a great communicator.
Brian was knowledgeable and a great communicator. He made sure we understood the diagnosis and had appropriate expectations for timing and repairs
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Brian and our team, and we look forward to working with you again. Expect the Best! Service Manager Mr. David Theriault
Service was a little slow but the staff was very helpful
Service was a little slow but the staff was very helpful and friendly. Would definitely come back.
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- Buying process —
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your thoughtful review! We are so glad that we had the opportunity to work with you, Julia. Please don't hesitate to reach out if you need anything else. Expect the Best! Service Manager Mr. David Theriault
Sonja was not present at all!
Sonja was not present at all! She did not communicate very well! My car wasn’t looked at for over a week. I had to do all the communicating and figuring out what was going on with my car. It was just an overall terrible experience!
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention, Devin, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
People were nice.
People were nice. My car was serviced but I had to do without my car for 9 days. It was a simple fix in the end that could have been done in 30 minutes.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com