Reviews
My customer service rep was great .
My customer service rep was great .Very helpful and efficient dealing with my car and it's issues
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Expect the Best! Service Manager Mr. David Theriault
Excellent customer service they change the oil filter
Excellent customer service they change the oil filter change oil and rotation tires thanks very much
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with Luis and our service team. Please don't hesitate to let us know if we can be of further assistance. Expect the Best! Service Manager Mr. David Theriault
Smooth online purchase.
Smooth online purchase. Received fixed price, brought in check, and drove out minimizing the time at the dealership. Dealer filed all the paperwork for me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that Ron, Franchely, and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet! Expect the Best! Service Manager Mr. David Theriault
Amanda is very friendly, helpful, and professional.
Amanda is very friendly, helpful, and professional. She treat customer with respect. We satisfied with our visit.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Amanda to be a positive one. Please don't hesitate to reach out if you need anything else. Expect the Best! General Manager Ralph Sorrentino
Great customer service, clean waiting area, friendly and
Great customer service, clean waiting area, friendly and great hospitality, reasonable, more than just business but caring about the customers like friends.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jim Ellis Chevrolet. Expect the Best! General Manager Ralph Sorrentino
Had a great experience at Jim Ellis Chevrolet from
Had a great experience at Jim Ellis Chevrolet from beginning to end. Ask for salesman’s Luis Gonzalez-Brands, he went above and beyond our expectations and made the whole process really smooth. Would definitely recommend to anyone! Thanks again!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Jim Ellis Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, Kerry, and we hope to see you again! Expect the Best! Service Manager Mr. David Theriault
Very professional, friendly service.
Very professional, friendly service. Great communication during the service visit. Was very lucky to have Loan Pham as the service rep.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for Loan and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Expect the Best! Service Manager Mr. David Theriault
Service was prompt and completed all of the repairs that
Service was prompt and completed all of the repairs that we needed. Really good experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Jim Ellis Chevrolet. We appreciate your business, Darren, and hope to see you again soon! Expect the Best! Service Manager Mr. David Theriault
Oil change
I came to get an oil change at my designated time. When I first pulled up, no one came to me for at least 7 mins. Then I was told the oil change would take 2 hours. The visit took way too long.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Good job.
Good job. Worked me in as i didn't have an appointment. I always appreciate that.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Jim Ellis Chevrolet. We appreciate your business and hope to see you again soon! Expect the Best! Service Manager Mr. David Theriault