Reviews
I dropped off my Corvette for service I was told they
I dropped off my Corvette for service I was told they would get to it in three days they didn’t get to it for two weeks they left my my Corvette in a parking space next to a car and when I came to pick up my Corvette it had scratches all down the passenger side where the car that was parked beside me slammed his door into me several times it had to be done by someone at the dealership because it was parked inside a secured parking lot not open to customers they installed a cabin air filter filter to my vehicle without my permission and charge me for it so I would not do business with these people again
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com so we can learn more about your visit and address your concerns. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Reggie is awesome!
Reggie is awesome! I truly appreciate his help, and always making himself available! Thank you Reggie!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business, Daniel, and look forward to your next visit. Expect the Best! Service Manager Mr. David Theriault
Brand loyal to a great dealership, great people and
Brand loyal to a great dealership, great people and customer service while buying my vehicle and during service!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Expect the Best! Service Manager Mr. David Theriault
Amanda, was professional, Amanda looked out for us
Amanda, was professional, Amanda looked out for us getting a vehicles, she notified us when the vehicle was available. She’s the only sales person among all dealerships that notified about the Bolt online and we secured it only because of her.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that Amanda was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet! Expect the Best! General Manager Ralph Sorrentino
Courteous/ kept me posted on status of repairs.
Courteous/ kept me posted on status of repairs. The only negative was that the vehicle was in the shop one week.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jim Ellis Chevrolet, Jim, we look forward to having you as one of our valued customers for many more years to come! Expect the Best! Service Manager Mr. David Theriault
A strange experience as I was asked 2-3x about paying for
A strange experience as I was asked 2-3x about paying for my service out of pocket. How else would I pay? Also, please don't ask someone to provide their address in waiting area with a bunch of strangers. This is private information. Be aware of your surroundings when asking customers certain items.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com
The experience was excellent.
The experience was excellent. They were totally professional and provided flawless service. They provided transportation back to my home and to the dealership once they completed the work. Excellent service!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Expect the Best! Service Manager Mr. David Theriault
Well done!
Great place, everyone is helpful and nice, only negative
Great place, everyone is helpful and nice, only negative is they are always so busy
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Jim Ellis Chevrolet. We appreciate your business and hope to see you again soon! Expect the Best! Service Manager Mr. David Theriault
Muy buen servicio, muy amables y responden todas tus
Muy buen servicio, muy amables y responden todas tus dudas y preguntas. Y me gusta que responden tus llamadas pronto.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Patricia, and it's great to hear about your excellent experience here at Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault
Used to be a great business.
Used to be a great business. The service shop is gouging on repair costs. After many years of having multiple Chevy cars and trucks I doubt I'll buy another. Not because of Chevy but because of my experiences with Jim Ellis in the last year.
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- Buying process —
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us. We'd love to get to the bottom of this and turn things around for you. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com